Skip to main content
All CollectionsSecurity CamerasTroubleshooting
Resolve Issues with Missing Cameras
Resolve Issues with Missing Cameras

Learn how to resolve issues when cameras are missing from your Verkada account

Updated over a week ago

When you log in to Verkada Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for cameras and Command.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common reasons that can cause cameras to disappear

  • An admin has moved the cameras into an organization or site where your user account does not have permissions.

  • An admin has removed your user account from the organization or site where the cameras are located.

In either case, contact your Org Admin and ask that they check your user permissions to the desired organization or site.

Check permissions

If you are an Org Admin, you can check and correct your own permissions:

  1. In Verkada Command, go to All Products > Admin.

  2. Under Org Settings, select Users.

  3. Select your email. Your user email should then be redirected to a list of the sites in your organization with your relevant permissions appear.

  4. Click Manage Roles.

  5. Next to each relevant site, set the correct permissions.

Related resources

Need more help? Contact Verkada Support

Did this answer your question?