When you log in to Command, you can only access cameras and video in organizations or sites where your user account has permissions.
Note: Even if you are an Organization Admin, you still need to grant yourself permission to view all sites.
If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.
Common actions that can cause cameras to disappear
An admin has moved the cameras into an organization or site where your user account does not have permissions
An admin has removed your user account from the organization or site where the cameras are located
In either case, reach out to your Organization Admin to request they check your user permissions to the desired organization or site.
Checking permissions
If you are an Organization Admin, it is possible to check and correct your own permissions.
Open the Global View menu in the top left-hand corner of Command
Select the Admin page
Select Users under Org Settings
Select your email and you will be taken to a list of the sites in your organization with your relevant permissions shown
Select Manage Roles
From here you can set the correct permissions using the drop-down list next to each site