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Cameras are missing from my account
Cameras are missing from my account

Resolving issues where cameras have disappeared or are missing from your account

Updated over a week ago

When you log in to Command, you can only access cameras and video in organizations or sites where your user account has permissions.

Note: Even if you are an Organization Admin, you still need to grant yourself permission to view all sites.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

Common actions that can cause cameras to disappear

  • An admin has moved the cameras into an organization or site where your user account does not have permissions

  • An admin has removed your user account from the organization or site where the cameras are located

In either case, reach out to your Organization Admin to request they check your user permissions to the desired organization or site.

Checking permissions

If you are an Organization Admin, it is possible to check and correct your own permissions.

  1. Seelct Admin from the All Products menu in the top left-hand corner

  2. Select Users under Org Settings

  3. Select your email and you will be taken to a list of the sites in your organization with your relevant permissions shown

  4. Select Manage Roles

  5. From here you can set the correct permissions using the drop-down list next to each site

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