When you log in to Command, you can only access cameras and video in organizations or sites where your user account has permissions.

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is because you user account needs permissions to the organization or site where the cameras are configured.

Common actions that can cause cameras to disappear

  • Another Admin has added the cameras into an organization or site and where your user account does not yet have permissions. 
  • Another Admin has removed your user account from the organization or site where the cameras are located. 

In either case, reach out people on your team to request they check your user permissions to the desired organization or site.

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