Verkada systems are purposefully designed to minimize the attack surface that could be exploited by malicious actors, and our system makes outbound only connections to AWS cloud services. This system architecture eliminates a number of insecure components, practices and protocols that are common to competing technology, including.
- Open ports; port-forwarding
- Insecure protocols (e.g., RTSP video streaming)
- Unencrypted data storage
For cameras located in the US, all data remains in the US. This includes data in the cloud and data in transit. Verkada offers AWS cells in Canada along with Australia. Contact your account representative to learn more about data storage location.
The Verkada Offering retains video and audio recordings on each Verkada security camera. Depending on the device model, these recordings may represent up to 365 days of continuously recorded video and audio.
Once the maximum storage capacity for a device is reached, the Verkada system will automatically delete data that is stored on the camera — and in the cloud — beginning with the oldest recordings. Unless you have archived recordings in Command, no versions or copies of those recordings will be retained — they will be permanently deleted from on-camera storage and the cloud.
Thumbnails & Metadata
During the Camera’s Resting State, the Verkada system stores the following items in the cloud: thumbnail images and metadata related to the camera’s settings and status, including time and network connectivity.
Once the maximum storage capacity for a device is reached, the Verkada system will automatically delete thumbnails and metadata that are stored on the camera — and in the cloud — beginning with the oldest files. Unless you have archived recordings in Command, no versions or copies of those files will be retained — they will be permanently deleted from on-camera storage and the cloud.
When you archive a video clip in Command, these files are retained in Verkada’s cloud service indefinitely until one of the following events occurs:
- You delete the file or camera in Verkada Command
- You terminate your Verkada account
Every Verkada camera comes with a free 30 days worth of cloud backup storage. This feature is enabled on a per camera basis. If backup has been configured and a camera goes offline you will be able to view all footage that has been successfully uploaded to the cloud prior to the outage. The camera will continue to record locally even if offline. Once the connection to the cloud is re-established, all footage will again be backed up to the cloud.
What cloud services provider does Verkada use?
Verkada uses Amazon Web Services (AWS) for cloud servers and storage of archived video. AWS is a datacenter operator that meets high industry standards for data security, disaster recovery, physical and privacy, including ISO 27001, SSAE16/ISAE 3402 Type II: SOC 2, and SSAE16/ISAE 3402 Type II: SOC 3 certifications. For more information about AWS data security, visit their website: https://aws.amazon.com/security/.