Incident Management
Use Incident Management to resolve incidents that occur on your premises
Incident Management enables Org Admins to easily manage digital evidence and reporting. You can organize relevant video footage, append notes, and automatically generate incident reports. This helps you coordinate the investigation and document the findings and outcomes.
Use Incident Management to resolve incidents that occur on the organization's premises, such as trespassing, burglary, or slip-and-fall incidents.
Incident management permissions
Create an incident
Site Viewer
Site Admin
Org Admin
View incidents they have created
Site Viewer
Site Admin
Org Admin
View all incidents, including incidents they haven’t created
Org Admin
Assign the first owner to incidents
Incident owner
Org Admin
Share an incident with a user
Incident owner
Org Admin
Remove or change ownership of an incident
Incident owner
Org Admin
Delete an incident
Incident owner
Org Admin
Mark an incident as closed
Incident owner
Org Admin
If certain roles have additional restrictions (such as not being able to share or download archives), they will apply to incident reports as well. See Roles & Permissions Customization for more information.
Create a new incident
In Verkada Command, go to All Products > Cameras.
On the left panel, click Incidents.
At the top, click Create New Incident.
a. In the top left, a name is auto-generated in the format [DATE New Incident]. Click the name and change it if needed. b. In the Summary box, enter a brief description of the incident.
Add archives to an incident
Incident page
In Verkada Command, go to All Products > Cameras.
On the left panel, click Incidents > your incident.
Under Videos, click Go to Archives.
a. Click next to the archive you want to add. b. Select Copy to Incident.
You will see Add another video instead of Go to Archives after adding the first archive.
Archives page
In Verkada Command, go to All Products > Cameras.
On the left panel, click Archives.
a. Click next to the archive you want to add. b. Select Copy to Incident.
Add incident notes
You can add notes to archived clips to make tracking your investigation easier.
In Verkada Command, go to All Products > Cameras.
On the left panel, click Incidents > your incident.
Under Videos, next to an archived clip, click Add note and enter your note.
You will not see Add note if a note is already added. Click the text box with the existing note to edit.
Review an incident
The Summary page for an incident lets you manage all its components in one place. At the top, in the Summary box, you can add a general description of the incident.
Videos
The Videos tab displays all the archives attached to the incident. Click Play Videos at the right to play all the archives in sequence. On the right of the video player, you will see a comprehensive list of footage clips, archive duration, and notes.
People
The People tab displays all the detected people from your archived clips. This makes it easy to quickly identify the individuals involved in the incident.
Vehicles
The Vehicles tab displays all the detected vehicles from your archived clips. This makes it easy to quickly identify the vehicles involved in the incident.
If you remove a person or vehicle hyperzoom from an incident, it only removes that person or vehicle from the incident. It does not remove it from Command and will still be accessible under the camera’s analytics.
Activity log
The Activity Log tab displays a comprehensive audit log of views, edits, and downloads, giving your organization full visibility into user org actions.
Summarize an incident
Verkada lets users generate AI-powered incident summaries directly in Command. An Org Admin must first enable this feature in Feature Manager under AI Features. After agreeing to the terms and conditions, any user with access to the Incidents page can generate AI-powered incident summaries.
In Verkada Command, go to All Products > Cameras.
On the left panel, click Incidents > your incident.
In the top right, click Summarize.
Verkada analyzes all uploaded archives for the corresponding incident and generates a summary based on the events captured in the videos. It then creates an incident-level summary to provide high-level context across the entire event library.
This process may take a few minutes, depending on the amount of video.
Users can edit the generated summaries in Command to correct inconsistencies or add any important details the system may have missed.
AI-powered summarization will be skipped for any archive that already has incident notes associated with it.
Share an incident
In Verkada Command, go to All Products > Cameras.
On the left panel, click Incidents > your incident.
In the top right, click Share.
a. Enter the name, email, or group to share with. b. In the drop-down, select the role for the user.
Editor - allows you to view all archived clips, annotate archives, share archives with assigned people, copy archives to an incident, view hyperzooms, and edit incident reports.
View Only - allows a user to view all assets associated with the shared incident, such as archives or hyper zooms.
Click Done.
External users can only be granted View Only permissions. They cannot edit an incident.
Download relevant files
You can package and download all relevant files and information into a ZIP file for record-keeping or to share with external personnel, such as law enforcement or insurance providers.
In Verkada Command, go to All Products > Cameras.
On the left panel, click Incidents > your incident.
In the top right, click > Download Incident.
On the Download Incident dialog, check the items you want to download:
Incident Detail PDF
Videos
Activity Log
Click Download. Your files will download to your designated folder as a ZIP file.
Change incident status
You can close the incident and refer back to it anytime from the Incident Management page once you complete your investigation. You can also reactivate an incident if more information needs to be added. All incidents and their contents are retained indefinitely.
Mark closed
In Verkada Command, go to All Products > Cameras.
On the left panel, click Incidents > your incident.
In the top right, click > Mark Incident Closed.
Mark active
In Verkada Command, go to All Products > Cameras.
On the left panel, click Incidents > your incident.
In the top right, click > Mark Incident Active.
Prefer to see it in action? Check out the video tutorial.
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