Incident Management

Learn how to manage your incidents in Verkada Command

Updated over a week ago

In Verkada Command, the Incident Management feature enables your Org Admins to easily manage your organization's digital evidence and reporting. More specifically, Incident Management allows you to organize relevant video footage, append notes, and generate incident reports automatically, helping them coordinate the investigation and document the findings and outcomes.

You use the Incident Management feature to resolve incidents that occur on organization premises, whether it’s trespassing, burglary, or slip-and-fall.

Roles and permissions

Before you begin to create a new incident in Command, we recommend that you review the roles and permissions to use this feature. Learn more about roles and permissions for Command and, more specifically, roles and permissions for cameras.

Incident management permissions

Permission

Role

Create an incident

Site Viewer

View incidents they have created

Org Admin

View all incidents, including incidents they haven’t created

Org Admin

Assign the first owner to incidents

Org Admin

Share an incident with a user

Org Admin

Remove or change ownership of an incident

Incident owner only

Delete an incident

Incident owner only

Mark an incident as closed

Org Admin

Create a new incident

  1. In Verkada Command, on the left panel, click Incidents . You should see a list of incidents reports, their respective status, owner, and incident start time.

  2. Click Create New Incident.

  3. On the Summary page (top left), the date is automatically generated. Overwrite New Incident with the name of your new incident.

  4. In the Summary box, retype the name of your new incident. The page saves automatically.

You can also create an incident directly from the Archives page.

Consolidate footage

As an Org Admin, you have the ability to see all of the incidents on the Incidents page.

Add archives to an incident

Once you've created your incident, you can add relevant footage from your archives.

  1. Choose how you access where to add your archive:

    • On the Summary page, click Video > Go to Archive.

    • In Command, go to All Products > Cameras > select a camera > beneath the footage, click Archives.

  2. On the Archives page:

    1. Select an archived footage.

    2. At the top right of footage, click the kebab and select Copy to Incident.


      A new dialog shows the list of incidents for that footage.

  3. Select the incident you just created to copy that footage to the incident.

Copy an incident via the History tab

You can also copy an incident (add to archives) via the camera's History tab.

  1. In Command, go to All Products > Cameras.

  2. Select a camera to view.

  3. Beneath the footage clip, click History.

Review and annotate footage clips

You can review footage clips as a cohesive narrative, allowing you to seamlessly replay the events that took place during the incident, in chronological order.

View videos

  1. On the Summary > Video page of your incident, at the right, click Play Video.

  2. On the next view, on the right, you'll see a vertical, comprehensive list of footage clips. When you're done, click the Close (X) icon at the top right to return to the Summary page.

View people

On the Summary > Video page of your incident, at the top, click the People tab. This is where you can find images of all people detected within your clips, all in one place, making it easy to quickly identify the individuals involved.

View vehicles

On the Summary > Video page of your incident, at the top, click the Vehicles tab. This is where you can find images of all vehicles detected within your clips, all in one place, making it easy to quickly identify the vehicles involved.

View activity log

Using the activity log, you can have a record of exactly who has accessed or modified an incident. Each incident contains a comprehensive audit log of views, edits, and downloads, so that your org can have full visibility into user org actions.

  1. On the Summary > Video page of your incident, at the top, click the Activity Log tab to see a comprehensive list of event types, the respective date & time of those event types, and the user who created the incident.

  2. By default, the Hide viewing activities box is checked to reveal the event type viewing activities. You can optionally uncheck the box to see the entire list of activities.

  3. Select an event type to view. Once you download it, you'll get the CSV file.

Extract images

You can extract images of all people and vehicles detected in the videos. For example, if you have a situation where you want to download (or delete) the People hyper zoom (for example, you want to see footage of a shoplifter), and then print it out and use for your POI.

Note: Everything you see in Command is a copy, not the original (click Cameras > People (or Vehicles)). If you delete a hyper zoom, it still appears in Command, but is deleted from the incident.

Annotate notes

Within an incident, you can see all your relevant footage in chronological order, and add notes to each clip.

  1. On the Summary > Video page of your incident, select a clip that you want to append/annotate.

  2. In the text box next to the footage, type (or annotate existing) notes that are unique for that clip. You can then share with others, as needed. See Collaborate with others.

Report your findings

Once you've consolidated all the relevant assets into your incident, you can easily share it with other people to view or collaborate.

Collaborate with other users

As an Org Admin, you have the ability to invite others to be an Editor to manage the incidents on the Incidents page.

  1. On the Summary > Video page of your incident, select a clip that you want to append.

  2. In the text box next to the footage, type notes that are unique for that clip.

  3. Click Share.

  4. On the Share <your named incident> dialog, assign Editor or View Only access to people who can have access to this clip.

    • The Editor role allows you to see all archived incidents, annotate the archives, share footage with assigned people, copy archives to an incident, read hyper zooms.

    • View Only access only allows the ability to play or load hyper zooms.

  5. Click Done.

Note: External users who are granted access will have read-only permissions and cannot make edits to an incident.

Download all relevant files

You can use the Incident Management feature to help with reporting and retention.

You can package and download all relevant files and information into a zip folder for record keeping or share with external personnel, such as law enforcement or insurance providers.

  1. On the Summary > Video page of your incident, at the top right, click the kebab and select Download Incident.

  2. On the Download Incident dialog, check any and all forms of what you want to download: Incident Detail PDF, Videos, Images, or Activity Log.

  3. Click Download and wait a few seconds for the download process. Your download of relevant files are organized in a ZIP folder.

Note: Command can automatically generate a detailed report of the incident, saving time on manual paperwork. In this report includes the incident time, the owner, the organization name, the summary name, and a thumbnail list (with short descriptions) of the incident footage clip files.

Mark an incident closed

When you've completed your investigation, you can close the incident and refer back to it at any time from the Incident Management page. All incidents and their contents are retained indefinitely.

  1. On the Summary > Video page of your incident, at the top right, click the kebaband select Mark Incident Closed.

  2. At the top left, click the back arrow (<) to return to your Incidents page. On this page, you can see a status list of the incidents, including Closed and Active.

Once you close an incident, you're no longer able to annotate the incident.

Related resources


Need more help? Contact Verkada Support

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