Occlusion Alerts notify users when a camera’s view is blocked or obscured, helping security teams ensure that all cameras maintain clear visibility of key areas.
Occlusion Alerts may take up to one day to calibrate as the system learns the scene and creates a baseline reference image. Once this baseline is established, the camera will begin generating alerts when its view becomes obstructed.
When an occlusion occurs, the camera waits about one minute before sending the alert to minimize false positives.
You need Site Admin permissions for the site a camera is in to configure occlusion alerts.
Configure occlusion alerts
Create Alert > Events
On the Command homepage, left navigation, click Alerts
.At the top, click
New Alert. On Select Event, choose Camera > Occlusion Detection.
On Cameras:
Choose to receive alerts from Sites or Individual Cameras.
Click Done to continue.
Click Done and continue with the alert recipients.
Create Alert > Recipients
To prevent excessive notifications, users are limited to 500 SMS messages per day, per user.
On Recipients, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, or email notifications.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click
Delete to remove yourself.Click Done and continue with the alert notification schedule.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert device actions or finish the alert.
Create Alert > Device Action
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
For Text to Speech, enter a message up to 200 characters.
For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue with finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
Need more help? Contact Verkada Support.