Verkada releases regular updates to its firmware. These updates enhance security and functionality, and they are included at no cost as part of your cloud license.
Scheduling firmware updates
Firmware is pushed automatically, if you would like to schedule firmware updates to happen during a certain time of day follow the steps below:
Navigate to the Settings tab of the camera you want to schedule updates on
Select General
Toggle on Schedule Firmware Updates
Set the desired window for when updates should occur
Note: The update window needs to be a minimum of 2 hours and the camera may reboot during this time
Automatic failover
To ensure failsafe updates, each Verkada device is equipped with a dual-partition firmware bank. In the unusual event that a firmware update fails, the device will automatically revert back to the previous version of the firmware, and try the update at a later time.
If you have any questions, please email us at [email protected]
Firmware integrity checks
Verkada runs a firmware integrity check periodically on all cameras to ensure there hasn’t been any tampering with our firmware. If a device were to fail an automated check, our security team would be notified immediately and you will be contacted.
Does my camera stop recording during firmware updates?
We take extra care to ensure failsafe firmware updates and minimize service interruptions. Your camera will go offline for a few moments as the software update process is being finalized. These updates should occur during our regularly scheduled maintenance windows so service interruptions are minimal.