Once you’ve plugged your camera into a PoE-enabled device, it will automatically begin to boot. You'll then need to add your camera to your Verkada Command account. You can either do this through the Command portal or the iOS app.

Note: In order to add a new camera to your organization, you must either be an organization admin or site admin. Click here for more information on user permissions.

Command Website

On a desktop, laptop, or smartphone log into your Command account and select  Add Device from the menu bar on the left hand side of the page. Next, enter the camera’s serial number and choose the site to put the camera in and the location of the camera. Then click Activate to add the camera to your Org.

You can also add all the cameras on an Order to bulk import cameras.

Click Add an Entire Order on the Add Device page. Select the site and location for the new cameras and enter the Order number The Order number should be the following order V1S-1234-5678 or V2S-1234-5678.

Command Mobile App

Select the > button in the bottom right hand corner and select the Add Device button. Align the QR code on camera or box within the 4 blue corners of the scan area.

Once aligned the code will automatically scan and the camera will be added to your organization. You'll be brought to the camera settings page and can either add more cameras or tap DONE to return to the previous page.

Camera Online

Once you've entered or scanned your camera's serial number, the camera will begin transmitting video. Typically it takes 3-4 minutes for the video stream to become visible in Command. A solid blue status light on the front of the camera will indicate that it is connected, recording, and transmitting video.

If your camera doesn't connect automatically, be sure to review your Local Area Network (LAN) settings and our troubleshooting article.

Note: If you're adding lots of cameras, contact Verkada or your installer about how to add cameras to your account in bulk.

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