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Add a Device to Your Command Account
Add a Device to Your Command Account

Learn how to add a device to your Verkada Command account.

Updated over a week ago

Once you’ve plugged your device into a Power over Ethernet (PoE)-enabled device, it automatically begins to boot. You'll then need to add your device to your Verkada Command account. You can either do this through the Command portal or the iOS app.

Verkada supports up to 1,000 sites with up to 2,500 cameras per site.

User permission requirements

To add a new camera to your organization, you must be one of the following:

  • An Organization Admin

  • A Site Admin of the site you are adding cameras to

To add a new access controller, air quality sensor, or alarm panel you must be an Organization Admin.

Click here for more information on user permissions.

Command website

  1. On a desktop, laptop, or smartphone log in to your Command account.

  2. At the top-left corner, select All Products > Devices.

  3. At the top-right corner, select + Add Devices.

  4. Choose the site to put the device in and set the location.

  5. Enter the device(s) order number or serial number.

  6. Click Add to add the device(s) to your org.

  7. Select Scan QR or Upload CSV to add devices. If you choose to upload a CSV, you have the option to download a template for ease of use.

Quick Camera Setup

When you add new cameras to Command, you have the option to copy settings from any camera in the same site onto these new cameras.

  1. On the Devices page, once you click Activate, a quick setup menu appears.

  2. At the top right drop-down menu, you can select a camera from the site to copy the settings.

  3. Once you select the desired camera, click Activate with above settings to add the cameras.

    If you want to skip this step and add the cameras with default settings, select Activate with default settings.

Add cameras via the Command mobile app

  1. At the bottom right corner, select the greater than (>) button and select the Add Device button.

  2. Align the QR code on the camera or box within the four blue corners of the scan area.

  3. Once aligned, the code automatically scans and the camera is added to your organization.

  4. Once you're redirected to the camera's settings page, you can either add more cameras or tap DONE to return to the previous page.

Verify that your camera is online

Once you've entered or scanned your camera's serial number, the camera begins transmitting video. Typically it takes 3-4 minutes for the video stream to become visible in Command. A solid blue status light on the front of the camera indicates that it is connected, recording, and transmitting video.

If your camera doesn't connect automatically, be sure to review your Local Area Network (LAN) settings and this troubleshooting article.

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