Identity Document Verification enhances security in Verkada Guest by validating both sides of a visitor’s ID. When enabled, visitors must scan the front and back of their government-issued ID. This allows Guest to verify the necessary information for screening.
Identity Document Verification requires the iPad's back camera and should be used with recommended enclosures. This feature is supported for version 2.5.0 of the Guest app or newer.
Supported IDs
Identity Document Verification scans both the front of an identity document and a PDF417 QR code, typically located on the opposite side of the document. US driver's licenses, US state-issued ID cards, and passport books can be verified.
Enclosure Recommendations
Verkada Guest is compatible with Lilitab kiosks. Use Lilitab's Kiosk Builder to easily customize your stand. For Identity Document Verification, the kiosk must include the ID Capture Accessory. Below is an example of a supported configuration:
Lilitab's Barcode Capture Accessory and iPad ID Scan Shelf are NOT compatible for Identity Document Verification.
Supported iPads
Identity Document Verification is supported for the following iPad models:
iPad Model | Generation | Back Camera Resolution (MP) | Supports Identity Document Verification? |
iPad | 10,11 | 12 | Yes |
iPad | 9 | 8 | Yes |
Configure Identity Document Verification
Choose the back camera for ID scanning
To enable Identity Document Verification, tablets in a Guest site must be configured to use the back camera.
In Verkada Command, go to All Products > Guest
.On the left navigation, click Guest Settings
.At the top, select Sites and use the dropdown to select your site.
Under Tablets, select the desired tablet.
Select the drop-down menu for Photo ID Scan and choose Back Camera.
Enable Identity Document Verification for a Guest Type
Identity Document Verification can be enabled or disabled at the Guest Type level.
In Verkada Command, go to All Products > Guest
.On the left navigation, click Guest Settings
.Under Sites > Guest Types click Manage Guest Types.
Select the desired Guest Type.
Add or modify the Security Screening step.
Toggle on Verify Photo ID.
ID Verification Workflow
Identity Document Verification is only supported for sign-ins through the Guest app.
When Identity Document Verification is enabled, visitors will be asked to scan the front and back of their ID. If either scan fails, the visitor may opt to skip the ID scanning step, which will prompt manual ID confirmation.
Guest compares the date of birth and document number on both sides of the ID. If they don’t match, staff are prompted to review the discrepancy. They can either deny the visit or approve the name and date of birth to proceed with the security screening.
Documents that cannot be verified
If Identity Document Verification is enabled but the ID can’t be fully verified (e.g., a Green Card without a PDF417 QR code), Guest can still scan the front of the ID. Staff will be prompted to review the ID information before screening and approving the visit.
FAQ
Can security screening info be saved if Identity Document Verification is enabled?
Can security screening info be saved if Identity Document Verification is enabled?
Yes, security screening info can be saved for visitors who successfully scan both sides of their IDs, allowing them to skip the step for future visits. Security screening info is retained for 90 days on the device where they originally signed in. After 90 days, a visitor will need to scan their ID again.
Can visitors sign in through guest types with Identity Document Verification on the web?
Can visitors sign in through guest types with Identity Document Verification on the web?
Visitors can sign in to guest types with Identity Document Verification through web check-in, but Identity Document Verification will not be performed since the back of the ID is not scanned.
Can guest types with Identity Document Verification enabled be used for guest events?
Can guest types with Identity Document Verification enabled be used for guest events?
Yes, guest types with Identity Document Verification enabled can be used for guest events, but verification only occurs for visitors who register on-site using the Guest app on a tablet.
What will happen if I have two tablets in one site, one using the back camera for ID scanning and the other using the front camera?
What will happen if I have two tablets in one site, one using the back camera for ID scanning and the other using the front camera?
Visitors will only be able to sign in through guest types with Identity Document Verification enabled on tablets where the back camera is used for ID scanning.
What if I scan an identity document that does not have a PDF417 QR code?
What if I scan an identity document that does not have a PDF417 QR code?
When Identity Document Verification is enabled, Guest can still scan the front of IDs that aren't supported for ID verification (see more). The front of the following IDs can be scanned by Guest:
US state issued ID cards
US driver's licenses
Mexican Consular cards
US passport books
US green cards
US work permits
Does Guest save a photo of the back of ID?
Does Guest save a photo of the back of ID?
No, Guest does not save photos of the back of IDs.
Do global guest types support Identity Document Verification?
Do global guest types support Identity Document Verification?
Yes, Identity Document Verification can be enabled for global guest types. Visitors can only sign in through these types on tablets configured to use the back camera for ID scanning.
Need more help? Contact Verkada Support.