Guest Security Screening

Learn how to use the Verkada Guest Security Screening feature

Updated today

To strengthen an organization's oversight of their campuses and sites, Verkada Guest offers an optional Security Screening feature for each Guest Type defined under a specified Guest site.

Within Guest, administrators can enable additional screening for sex offenders, allowing staff to deny entry and alert relevant personnel via email and SMS.

Required. You must have Guest Administrator or Guest Site Manager permissions to enable Guest Security Screening.

Configure Guest Security Screening

Note: Currently, Guest Security Screening is only supported by organizations in the US.

  1. In Verkada Command, go to All Products > Guest.

  2. On the left navigation, click Guest Settings.

  3. On the Guest Settings > Organization, scroll down to Guest Types and click Manage Guest Types.

  4. On Guest Types, select the Guest Type that should be required to complete the security screen.

  5. Check the Security Screening box. This should automatically enable the Deny List and Check Offender Database checkboxes, and require this Guest Type to complete the security screen.

  6. At the top right, click X to close the site settings.

  7. Repeat the last 2 steps for any other Guest Type that should be required to complete the security screen.

From this point on, these Guest Types are prompted to scan their driver's license or US or state-issued ID.

Guest check-in

A guest can check in using the iPad kiosk (see list of supported iPads) or scanning a QR code on their mobile device.

  1. If the guest selects a reason for visit that requires the security screen, they are prompted to consent to scanning their photo ID.

  2. (Optional) If the lighting in the area of the iPad kiosk is poor, at the top right of the screen, the guest can tap the lightning bolt icon to temporarily brighten the screen of the iPad to better illuminate the ID card.

  3. While precision isn't required, the guest should:

    1. Center the ID card in the frame.

    2. Use approximately half of the framed area.

    3. Hold the ID steady.

  4. Once detected, the ID is automatically scanned and the following check-in page is prefilled with the guest's name.

The guest can then proceed with the rest of the check-in process.

Offender Match Validation

If there is no match, the guest continues with the check-in process as usual. If there is a potential match, the guest prompts the front desk staff to review the event.

Note: Currently, Offender Match Violation is only supported by organizations in the US.

The front desk personnel must:

  1. Visually inspect the ID card provided by the guest against the information returned from the aggregated local/state sex offender registries.

  2. Indicate whether it is a match.

  3. Provide final confirmation.

  4. Depending on the match outcome:

    • If the guest does not match the offender, then the front desk personnel selects No and the check-in continues.

    • If the guest does match the offender, then the front desk personnel selects Yes > Confirm. The guest is then denied entry at the iPad kiosk (or their mobile browser) and, if the Security Screening box is checked, Verkada Command notifies the host and/or other contacts, as configured on the Guest site.

    • However, if it's necessary to admit someone who is flagged as a known offender, the Guest administrator can click Allow guest to enter.


      The guest badge is printed and the entry log reads “Guest was allowed to enter by [user name]”.

Update denied entry settings

If a guest is denied entry to the site, the iPad kiosk displays a denied entry message and notifies specific contacts, as configured in the Guest site settings.

To update these settings for a particular Guest site:

  1. In Verkada Command, go to All Products > Guest.

  2. On the left navigation, click Guest Settings.

  3. On Guest Settings, click the dropdown and select the correct site.

  4. Scroll down to Staff Notifications and Denied Entry sections to update the contact list and entry denied message.

Recommended. If your organization has multiple Guest sites, make sure you set these settings appropriately for each Guest site.

Privacy and data retention

The Security Screening feature maintains privacy with several strict security levels and measures.

At the user level

Guest maintains strict user roles and permissions.

  • Guest Administrators and Guest Site Managers have access to select the security screen feature.

  • Guest Site Viewers have the ability to check-in guests, view guest logs, and confirm potential matches within the Guest interface.

At the product level

Only the full name and date of birth are sent to the third-party vendor conducting the US sex offender search.

  • The third-party database provider deletes the information used to conduct the search once completed.

  • No imagery from Verkada cameras or the Verkada Guest kiosk is used to do biometrics searches against registered sex offender lists.

At the infrastructure level

All customer data is stored in Verkada’s platform.

  • Data is not shared across customer data sets.

  • All communications to the system are fully encrypted when in transit and at rest.

Security & Data

Note: Verkada Guest saves confirmed offender records in Command for 30 days by default (1–90 days supported).

  1. In Verkada Command, go to All Products > Guest.

  2. On the left navigation, click Guest Settings.

  3. On Guest Settings > Organization:

    1. Scroll down to Security & Data.

    2. Set the Expire after value accordingly.

List of supported iPads

iPad Model

Generation

Facetime Camera Res (MP)

Security Screens?

Supports iOS 14.6+?

iPad Pro 12.9-in.

5,6

12

Yes

Yes

iPad Pro 11-in.

3,4

12

Yes

Yes

iPad

9,10

12

Yes

Yes

iPad Air

5,6

12

Yes

Yes

iPad Pro 12.9-in.

2,3,4

7

No

Yes

iPad Pro 12.9-in.

1

1.2

No

Yes

iPad Pro 11-in.

1,2

7

No

Yes

iPad Pro 10.5-in.

1

7

No

Yes

iPad Pro 9.7-in.

1

5

No

Yes

iPad

5,6,7,8

1.2

No

Yes

iPad Mini

5

7

No

Yes

iPad Mini

4

1.2

No

Yes

iPad Air

3,4

7

No

Yes

iPad Air

2

1.2

No

Yes

iPad Mini

2,3

1.2

No

No

iPad Air

1

1.2

No

No

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