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Initiate InformaCast Notifications with Verkada Device Alerts

Utilize InformaCast’s inbound emails to initiate mass notifications for Verkada alerts

You can configure Verkada devices to generate alerts based on important events in your organization. Verkada can integrate with InformaCast to consume this email and generate a mass notification.

What you need

  • An active InformaCast Fusion subscription

  • Command account with at least one device

Configure a message template

You need InformaCast Admin permissions for the InformaCast Admin Portal to complete this setup.

The message template is a container for the InformaCast notification content and recipients.

1

Search for Message Templates in the left navigation search bar or navigate to Notifications > Message Templates.

2

Copy or create a new message template and give it a name that’s easy to recognize, such as Verkada Event Notification.

3

Ensure the Subject and Body fields are customizable, indicated by the unlock icon.

4

In the Subject field, add placeholder text such as "<placeholder_text>" that will be overwritten later by the inbound email event.

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5

Configure other message content settings as needed.

6

Click the Users tile to enable user recipients.

7

Add yourself as the only notification recipient. Once you create an InformaCast Verkada Command user, add the account as a notification recipient.

8

Click Save.

Configure an inbound email rule set and rule

Inbound email rule sets are a list of rules that tell InformaCast to send a notification when a monitored email address receives an email.

Inbound email rule set

1

Search for Email in the left navigation search bar or navigate to Notifications > Event Sources > Email.

2

Click Create Inbound Email Rule Set.

a. Enter a unique name. b. Set Source Email Addresses to [email protected]. c. Leave Email Validation Level off. d. Toggle on Enable Inbound Email Rule Set.

3

Click Save to see an autogenerated To Address. Store this value to use later in Verkada Command.

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Inbound email rule

1

Navigate to the Rules tab to set up the notification.

2

Click Create Inbound Email Rule.

  • Enter a unique name.

  • Select the Message Template created in the previous section.

3

Toggle on Enable Inbound Email Rule.

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4

Click Save.

You need Org Admin permissions in Command to complete this setup.

Add InformaCast as a Verkada User

1

In Verkada Command, go to All Products > Admin .

2

In the left navigation, select Org Settings > Users.

3

In the top left, select Add User.

a. Enter an informative name, such as InformaCast. b. Enter the generated InformaCast email. c. (Optional)Assign a group to grant the user permissions. d. Click Add to create the user. Note: Ignore the automated invite email sent. You will verify the email address later. a. Click Add to create the user.

4

The user profile will open. Click Assign Roles to grant the needed permissions.

Verify the InformaCast user in Verkada Command

When a new user is added to Command, they are emailed an account setup link. Since the InformaCast email is a monitored system email that does not belong to a person we cannot access this email.

Instead, we can request a password reset to access the InformaCast user account.

1

Log out of your Command Org Admin account.

2

From the Command homepage, enter the generated InformaCast email address and click Continue.

3

Click Forgot password? then Reset via Email.

a. An InformaCast notification via Inbound Email is generated with a link to reset your password. b. Click the link and set the password for the InformaCast user.

4

Log back into your Command Org Admin account to configure alerts.

Configure Verkada email alerts

Enable alerts in Command to send emails to the monitored InformaCast email to complete the integration. See Create Camera Event Alerts for more information on creating alerts. You can view the events from all the alerts you are subscribed to from the Alerts page in Command.

Once the alert is created:

  • The Inbound Email event notification initiates in InformaCast.

    Note: You can configure the Message Template to notify any InformaCast recipient.

  • A push notification will be sent to the Verkada Command mobile app.

Need more help? Contact Verkada Support.

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