Questionnaires are a type of document in Guest that can ask visitors to answer a series of questions. Questionnaires support open-response questions and multiple-choice questions. Multiple-choice questions presented in a questionnaire can lead to different sets of questions and actions.
Create a questionnaire
In Verkada Command, go to All Products > Guest
.On the left navigation, click Guest Settings
.Under Organization > Documents click Manage Documents.
In the top right, click Add Document.
Select Add Global Document to create a document available for all sites.
Select Add Site Document and select a site to create a document for an individual site.
Select New Questionnaire.
Enter a unique name.
Click Save and Continue.
Questionnaires have the following options:
Multiple Choice
Open Response
Text Block
Select any combination of these to create your questionnaire. Options can be used more than once.
(Optional) An element may be reordered by clicking and dragging the element. Multiple-choice questions can elicit different sets of questions and actions using branches.
Click Save Changes to complete.
Branches
Design branches
Branches can be created from one or more options of a multiple-choice question. To create a new branch:
Hover over a multiple-choice question option and click
.Select a branch option:
Open Response
Multiple Choice
Text Block
Deny Entry
Configure the branch option as needed. The root question is displayed at the top.
(Optional) Click
to return to the previous branch.Click Save Changes to complete.
Each Deny Entry action can feature a customizable denial reason. Denial reasons are visible to visitors in the visit logs.
Use existing branches
Multiple options from a single multiple-choice question can link to one branch.
Hover over a multiple-choice question option and click
.Select an existing branch from the menu.
Dissociate an option from a branch
Hover over the multiple-choice question with your branch and click
.At the top, click x next to any option to dissociate.
Delete a branch
Hover over the multiple-choice question with your branch and click
.At the top, click
then Confirm to delete.
Manage questionnaires
You can pin questionnaires in a Guest Type.
Responses to multiple-choice questions from questionnaires can be used as badge design rules.
Questionnaire navigator
In the top left of the questionnaire editor there is a questionnaire navigator. Click the bars of the questionnaire navigator to jump to a particular branch. The questionnaire navigator:
Highlights which section of the questionnaire is currently being edited in blue.
Highlights sections of the questionnaire that need translation in yellow.
FAQ
Does the Guest app indicate to visitors that they have been denied due to a questionnaire response?
Does the Guest app indicate to visitors that they have been denied due to a questionnaire response?
The iPad Guest app will not indicate to visitors that they were denied entry from a response to a questionnaire designed after 10/3/24. Legacy questionnaires designed before 10/3/24 will display a Denied Entry message.
Can visitors edit questionnaire responses after submission?
Can visitors edit questionnaire responses after submission?
Visitors cannot modify questionnaire responses after submission.
How do pinned questionnaires work?
How do pinned questionnaires work?
Pinned questionnaires will save the responses a visitor provided on a previous visit, and the document will not be completed on a future visit. Consider whether pinning should be used, especially if a questionnaire features a deny entry action.
Need more help? Contact Verkada Support.