The Verkada Command platform allows you to set up highly flexible alerts for any reading from a Verkada Alarms product.
Understand alarms event types for alerts
Device Online/Offline Status
Selected alarms product is online / offline
Alarm Site Status
Selected alarm site is armed or disarmed
Cellular Module Status
Selected cellular backup is in one or many of the following states
Receive an alert when one of the following events is detected:
Device Power Status
A wireless sensor changes battery state:
Alarms device receive a tamper event
You can create alerts from the Alerts or Admin pages. The Alerts page allows any Command user to easily view all alerts where they are subscribed, identify important events within their sites, and quickly find relevant footage. Learn how to create alerts with the Alerts page.
Site Admins can then filter these notifications by date, event type, device name, or site.
Access the Admin page
In Verkada Command, go to All Products > Admin.
On Admin > Org Settings, click Manage Alerts.
At the top right, click New Alert.
Configure the following settings, as outlined below:
Create Alert > Events
Select Alarms as the Verkada product type.
On Select Event: Search for or select an event to be alerted about, and click Next.
Select the Alarms device and click Next.
Select the desired event and click Next.
Select Devices. You can configure events to be site-specific, org wide, and/or device-specific.
When you select alerts by Site name or Organization, new devices added after alert creation will automatically generate alerts.
When you select events by site name, alarm configured sites are designated with the alarm badge.
Example: Device by Sites
Example: Entire Organization
Click Done and continue with recipients.
Create Alert > Recipients
On Recipients, you can search or select other Command users individually or you can assign the alert to a group.
Click Done and continue with the schedule.
Create Alert > Schedule
Select the notification schedule. In the Events section, you must specify what days and time spans you want alerts to create for the criteria you chose.
Note: By default, events are generated 24/7, and motion alert schedules are only configurable from the Alerts page. The examples below show 2 different ways to edit the schedule.
Example 1: Create Alert page
Example 2: Notification Schedule
Click Next (on Create Alert page) or Done (on Notification Schedule) and continue with Settings.
Create Alert > Settings
Select your device's notification preference (horn speaker or audio file).
In addition to notifying individuals, you can configure your horn speaker to play given a specific alert. These alerts can be text-to-speech or an uploaded MP3 file that plays when an alert event occurs.
Example: Text-to-speech method
Continue with the device and event settings, as needed.
Need help? Contact Verkada Support