This article outlines the required settings that your Verkada Guest tablets need to be able to communicate with the printer through the LAN and speak with Verkada Command. Phones utilizing Guest and Mailroom features need to be able to communicate with Verkada Command to operate properly.
Requirement: Verkada devices are incompatible with LANs that require the use of proxy servers or that require Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either are in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Command.
IP address
Guest tablets need an IPv4 address to communicate to Verkada Command through the internet. They use Dynamic Host Configuration Protocol (DHCP), User Datagram Protocol (UDP) ports 67 and 68, to obtain their IP addresses and network configurations.
If you want to have a specific IP address on your viewing station, set a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device's label).
Domain Name System
Guest tablets and phones use the Domain Name System (DNS) server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the sensor where the DNS server is on the network and the sensor communicates using UDP port 53.
Note: DNS over HTTPS (DoH) is currently not supported.
Firewall settings
Verkada devices require access to many endpoints to have the full-featured experience. Many customers may want to restrict devices to only communicate with the specific required endpoints.
These are the general domains to allow, applicable for all organization-regions:
*.verkada.com - UDP/123 + TCP+UDP/443
34.216.15.26 - UDP/123
3.1.77.0/24 - UDP/10000-20000
3.104.90.0/24 - UDP/10000-20000
3.112.80.0/24 - UDP/10000-20000
3.122.181.0/24 - UDP/10000-20000
18.228.249.0/24 - UDP/10000-20000
34.203.250.0/23 - UDP/10000-20000
35.156.191.128/25 - UDP/10000-20000
52.215.127.0/24 - UDP/10000-20000
54.65.63.192/26 - UDP/10000-20000
54.169.127.128/26 - UDP/10000-20000
54.171.127.192/26 - UDP/10000-20000
54.172.60.0/23 - UDP/10000-20000
54.244.51.0/24 - UDP/1024-65535
54.252.254.64/26 - UDP/10000-20000
177.71.206.192/26 - UDP/10000-20000
If your firewall does not allow wildcard masking, or you prefer to have the entire FQDN of the endpoint in your firewall rules, these are the domains to allowlist, by region:
Region: United States
Note: Your region is selected when you create an organization in Command.
vdoorman.command.verkada.com - TCP+UDP/443
vdoorman.prod1.command.verkada.com - TCP+UDP/443
api.global-prod.control.verkada.com - TCP+UDP/443
relay.global-prod.control.verkada.com - TCP+UDP/443
vconductor.global-prod.command.verkada.com - TCP+UDP/443
api.control.verkada.com - TCP+UDP/443
relay.control.verkada.com - TCP+UDP/443
index.control.verkada.com - TCP+UDP/443
firmware.control.verkada.com - TCP+UDP/443
update.control.verkada.com - TCP+UDP/443
time.control.verkada.com - UDP/123
user.pyramid.verkada.com - TCP+UDP/443
device.pyramid.verkada.com - TCP+UDP/443
nlb.verkada.com - TCP+UDP/443
device-nlb.verkada.com - TCP+UDP/443
34.216.15.26 - UDP/123
3.1.77.0/24 - UDP/10000-20000
3.104.90.0/24 - UDP/10000-20000
3.112.80.0/24 - UDP/10000-20000
3.122.181.0/24 - UDP/10000-20000
18.228.249.0/24 - UDP/10000-20000
34.203.250.0/23 - UDP/10000-20000
35.156.191.128/25 - UDP/10000-20000
52.215.127.0/24 - UDP/10000-20000
54.65.63.192/26 - UDP/10000-20000
54.169.127.128/26 - UDP/10000-20000
54.171.127.192/26 - UDP/10000-20000
54.172.60.0/23 - UDP/10000-20000
54.244.51.0/24 - UDP/1024-65535
54.252.254.64/26 - UDP/10000-20000
177.71.206.192/26 - UDP/10000-20000
Region: Europe
Note: Your region is selected when you create an organization in Command.
vdoorman.prod2.command.verkada.com - TCP+UDP/443
api.global-prod.control.verkada.com - TCP+UDP/443
relay.global-prod.control.verkada.com - TCP+UDP/443
vconductor.global-prod.command.verkada.com - TCP+UDP/443
api.prod2.control.verkada.com - TCP+UDP/443
relay.prod2.control.verkada.com - TCP+UDP/443
index.prod2.control.verkada.com - TCP+UDP/443
update.control.verkada.com - TCP+UDP/443
vconductor.prod2.command.verkada.com - TCP+UDP/443
time.control.verkada.com - UDP/123
34.216.15.26 - UDP/123
3.1.77.0/24 - UDP/10000-20000
3.104.90.0/24 - UDP/10000-20000
3.112.80.0/24 - UDP/10000-20000
3.122.181.0/24 - UDP/10000-20000
18.228.249.0/24 - UDP/10000-20000
34.203.250.0/23 - UDP/10000-20000
35.156.191.128/25 - UDP/10000-20000
52.215.127.0/24 - UDP/10000-20000
54.65.63.192/26 - UDP/10000-20000
54.169.127.128/26 - UDP/10000-20000
54.171.127.192/26 - UDP/10000-20000
54.172.60.0/23 - UDP/10000-20000
54.244.51.0/24 - UDP/1024-65535
54.252.254.64/26 - UDP/10000-20000
177.71.206.192/26 - UDP/10000-20000
Related resources
Video Security Network Settings (Cameras)
Visit the Verkada Training Center for bite-sized video tutorials on how to accomplish role-based tasks in Command.
Need more help? Contact Verkada Support