Partner Tools enables Verkada partners to provide great customer service to their customers. Customers can share licensing data, support case information, or both based on their preferences and security requirements.
These features improve communication and collaboration between partners and the Verkada team to enhance the customer experience.
Enable Partner Tools
You need to be an Org Admin in the customer organization to enable Partner Tools.
In Verkada Command, go to All Products > Admin
. Under Org Settings
, select Verkada Partners.In the top right, click Add Partner.
Enter the partner organization short name.
Click Next.
Toggle on the data you want to share with the partner.
Click Add Partner.
Enabling Partner Tools for your Partner organization also enables access to Verkada Site Planner.
Access to customer data in Partner Tools is separate from access to the customer’s organization. This allows partners to view licensing and support case data without requiring full login access the the customer organization.
Manage partner access
In Verkada Command, go to
All Products >Admin. Under
Org Settings, select Verkada Partners.Next to Partner Name, click
Edit.Edit the information as needed.
Click Save.
(Optional) Click Remove Partner to remove the partner's access to your data.
Access Partner Tools
You need to be an Org Admin in the partner organization to access Partner Tools.
Partner Tools will appear in the All Products menu after your partner organization is added to a customer organization. You can see all customers who have enabled partner access on this page.
In Verkada Command, go to All Products > Partner Tools
. The overview page displays information:
Licensing:
Detailed product breakdown of licensing for that customer's organization, including any specific licenses that may be missing
When a customer’s license is set to expire, enabling them to proactively reach out about renewals
Support cases:
Active support cases for that organization
History of cases closed over the past six months
Support cases and insight into the types of issues and support assistance commonly required by the customer.
Sales Repersentaitve:
Name and contact information
Only support cases initiated through Command live chat are shown.
Need more help? Contact Verkada Support.