This article describes the set of roles and associated permissions for Verkada Intercom.
Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.
User permissions specify what tasks users can perform and what features users can access in Command.
Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.
See Roles and Permissions for Command users for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.
Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions, and whether you're configured as a Receiver.
At a high level, these are the permissions granted to each level of Intercom devices:
Site-level roles
Receiver
Required. You must be configured as a receiver to receive calls.
If you're a Verkada Intercom Receiver, you have the baseline receiver permissions (as shown above). These baseline Receiver permissions combine with site-level permissions to determine overall intercom permissions within a certain site.
For example, if you're a Receiver for a particular intercom, and a Site Viewer, you get all the Receiver permissions, in addition to the ability to view historical video and events.
Note: Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones are not tied to a Verkada Command user. This means that the user can only get Receiver permissions, regardless of the user's site-level permissions.
Regardless of their site-level permissions, a Receiver can:
Receive calls with video.
See 24/7 live intercom video, even if not on an active call.
Unlock the door both during and outside of a call.
Talk down to the intercom.
Live-View Only
Receive calls with video.
See 24/7 live intercom video, even if not on an active call.
Site Viewer
Receive calls with video.
See 24/7 live intercom video, even if not on an active call.
View historical video and events.
Site Admin
Receive calls with video.
See 24/7 live intercom video, even if not on an active call.
View historical video and events.
Unlock the door both during and outside of a call.
Unlock the door 24/7.
Talk down to the intercom.
Change Receivers and device settings.
Verify a user's eligibility to receive Verkada Pass calls
A user who has previously logged in to Verkada Pass has a black and white symbol next to their name in the call list. To verify, hover over the Verkada Pass symbol. The tooltip should show Pass App (as shown).
A user who is configured as a Receiver and has never logged in to the Verkada Pass App should show Send Pass App Invite, which you can click to send an invite to that user.
Set Org Admin permissions
In Verkada Command, go to All Products > Admin.
Under Org Settings, scroll down to and select Users.
Select the user who you want to grant Org Admin permissions.
Click the User Actions dropdown and select Grant Org Admin.
When prompted to confirm, click Confirm.
Revoke Org Admin permissions
In Verkada Command, go to All Products > Admin.
Under Org Settings, scroll down to and select Users.
Click the User Actions dropdown and select Revoke Org Admin.
When prompted to confirm, click Confirm.
Set site and subsite permissions
You can set site and subsite permissions by adding a user, a group, or by existing users and groups.
Add a user
In Verkada Command, go to All Products > Admin.
Under Org Settings, scroll down to and select Users.
At the top right, click Add User.
On Add User:
Enter the user's first name, last name, and email address.
(Optional) Check the Grant Organization Admin box to give Org Admin permissions.
Click Assign Groups to add them to one or more existing groups,
Click Add.
Under Site Roles, click Manage Roles and grant the user the desired role for each site and subsite.
Add a group
In Verkada Command, go to All Products > Admin.
Under Org Settings, scroll down to and select Groups.
At the top right, click Create Group.
On Create Group, enter the group's name, and click Create.
On Add Members to this Group, check the box next to the members you want to add to the group and click Add.
On the new group page, at the top, click Site Roles > Assign Roles.
On Assign Roles:
Under the Role column, select the permission level you want to assign for each site and subsite.
Click Save.
Existing users and groups
You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.
Manage roles
In Verkada Command, go to All Products > Admin.
Under Org Settings, scroll down to and select Users or Groups.
Select the desired user or group.
At the top right, click Manage Roles.
On Manage Roles:
Grant the desired site and subsite roles.
Click Save.
Manage sites
In Verkada Command, go to All Products > Cameras.
At the top right of Cameras, click Manage Sites.
Select the desired site to manage and in the right pane, click Manage Permissions.
Grant the desired roles for users and groups.
Related resources
Visit the Verkada Training Center for bite-sized video tutorials on how to accomplish role-based tasks in Command
Need more help? Contact Verkada Support