The scenarios described in this article are for users who have logged in to the Verkada Pass app at least once in the organization where they’re configured as receivers.
Identify users
You can identify these users by looking at the Verkada Pass symbol:
In Verkada Command, go to All Products > Intercom > Receivers.
Verify a user's eligibility for receiving Pass calls
A user who has previously logged in to Verkada Pass should have a black and white symbol. To verify, hover over the Verkada Pass symbol. The tooltip should show Pass App (as shown).
A user who is configured as a receiver and has never logged in to the Verkada Pass App should show Send Pass App Invite.
Use cases
When you can receive Verkada Pass calls
Your ability to receive intercom calls in Verkada Pass or a browser varies, depending on how their permissions are set in Verkada Command.
In the next sections, you'll see the use cases where the user's role in the site that the Intercom is in and the expected behavior for each access control role, whether the user should be able to unlock the door, and on which platforms they should expect to receive a call.
These two icons are used to identify circumstances under which a user should be able to unlock the door:
❌ Unable to unlock door
✅ Able to unlock door
Site Role: No Access
Access Role | Member | Manager | Admin |
Not logged in web browser or Pass App | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call |
Logged in web browser | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call |
Logged in Pass App | ✅ Pass App call with live video access | ✅ Pass App call with live video access | ✅ Pass App call with live video access |
Logged in Pass App and Web browser | ✅ Pass App call with live video access | ✅ Pass App call with live video access | ✅ Pass App call with live video access |
Regardless of their access control role, a user who has No Access to the site where the intercom is added, will not be able to see the intercom at All Products > Devices or All Products > Cameras, nor will they be able to see the Intercom entry in the All Products menu.
For situations where the prior table says “no calls at all," the Intercom rings briefly before disconnecting the call. In Command, the Intercom section will record a Missed Call event.
Site Role: Live-Only Viewer
Access Role | Member | Manager | Admin |
Not logged in web browser or Pass App | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call |
Logged in web browser | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call |
Logged in Pass App | ✅ Pass App call with live video access | ✅ Pass App call with live video access | ✅ Pass App call with live video access |
Logged in Pass App and Web browser | ✅ Pass App call with live video access | ✅ Pass App call with live video access | ✅ Pass App call with live video access |
A Live-Only Viewer is able to see the live stream by going to All Products > Devices or All Products > Cameras to locate the Intercom's camera. They will not have access to the lock button on the live feed (bottom right of the screen), which allows users to remote-unlock the door. For these viewers, the Intercom's camera appears like any other camera.
For situations where the prior table says “no calls at all," the Intercom rings briefly before disconnecting the call. In Command, the Intercom section will record a Missed Call event.
Site Role: Site Viewer
Access Role | Member | Manager | Admin |
Not logged in web browser or Pass App | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call |
Logged in web browser | ✅ Web browser call with live video access(No talkdown) | ✅ Web browser call with live video access(No talkdown) | ✅ Web browser call with live video access(No talkdown) |
Logged in Pass App | ✅ Pass App call with live video access | ✅ Pass App call with live video access | ✅ Pass App call with live video access |
Logged in Pass App and Web browser | ✅ Pass App call with live video access | ✅ Pass App and web browser call with live video access | ✅ Pass App and web browser call with live video access |
A Site Viewer will be able to see the live stream by going to All Products > Devices or All Products > Cameras. Additionally, the All Products > Intercom interface should be available too.
For the situations where the prior table says “no calls at all," the Intercom will ring briefly before disconnecting the call. The Intercom section in Command will record a Missed Call event.
Site Role: Site Admin
Access Role | Member | Manager | Admin |
Not logged in web browser or Pass App | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call | ❌ No calls at all. One entry on Intercom's events: Missed Call |
Logged in web browser | ✅ Web browser call with live video access | ✅ Web browser call with live video access | ✅ Web browser call with live video access |
Logged in Pass App | ✅ Pass App call with live video access | ✅ Pass App call with live video access | ✅ Pass App call with live video access |
Logged in Pass App and Web browser | ✅ Pass App call with live video access | ✅ Pass App and web browser call with live video access | ✅ Pass App and web browser call with live video access |
For the situations where the prior table says “no calls at all," the Intercom will ring briefly before disconnecting the call. The Intercom section in Command will record a Missed Call event.
Other receiver situations
Phone number as a receiver
When you configure a phone number receiver type, the site and access permissions are bypassed. You can, however, enable a schedule for more granular control. If someone tries calling outside the schedule, the Intercom rejects the attempt with a short error tone.
The phone number receivers only get a voice-only regular phone call from one of the number listed at the All Products > Intercom > Call > Intercom phone number.
Desk station as a receiver
Similar to the phone number receiver, the desk station always gets a call with video. Exception: Only a schedule or toggling the I’m Here or I'm Away presence option on the Desk Station impacts if a call is routed there.
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