Find a Camera's Serial Number and MAC Address

Locate a camera’s serial number and MAC address

You need a camera’s serial number to add it to Command before it can be accessed and managed.

Knowing a camera’s Media Access Control (MAC) address can be useful in troubleshooting, static Dynamic Host Configuration Protocol (DHCP) assignments, firewall allowlists, and so on.

You can find a camera’s serial number and MAC address on the camera label and the camera’s settings page in Command.

All Verkada MAC addresses start with E0:A7:00.

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Camera label

On the bottom of each camera, you can find a label that contains the serial number, a quick-add QR code, and the MAC address.

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Camera settings page

A camera’s MAC address will display in Command once it comes online.

You need Org Admin permissions to view a camera’s MAC address in Command.

1

In Verkada Command, go to All Products > Cameras .

2

Select the camera.

3

In the bottom right, click Settings .

4

Under General, you can find the serial number, MAC address, and other settings.

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Need more help? Contact Verkada Support.