You need a camera's serial number to add it to Command before it can be accessed and managed.
Knowing a camera's Media Access Control (MAC) address can be useful in troubleshooting, static Dynamic Host Configuration Protocol (DHCP) assignments, firewall allowlists, and so on.
You can find a camera's serial number and MAC address on the camera label and the camera's settings page in Command.
All Verkada MAC addresses start with E0:A7:00.
Camera label
On the bottom of each camera, you can find a label that contains the serial number, a quick-add QR code, and the MAC address.
Camera settings page
A camera's MAC address will display in Command once it comes online.
You need Org Admin permissions to view a camera's MAC address in Command.
In Verkada Command, go to All Products > Cameras
.Select the camera.
In the bottom right, click Settings
.Under General, you can find the serial number, MAC address, and other settings.
Need more help? Contact Verkada Support.