In some cases, such as for troubleshooting, static Dynamic Host Configuration Protocol (DHCP) assignments, firewall allowlists, and so on, it's useful to know the Media Access Control (MAC) address of the camera.
You can find your camera's serial number and MAC address on the camera label and on the camera's settings in Verkada Command.
Note: All Verkada MAC addresses start with E0:A7:00.
Camera label
On the bottom of each camera, you can find a label that contains the serial number, a quick-add QR code, and the MAC address.
Camera's settings (in Command)
Required. You must be an Org Admin to view the camera's MAC address in Command.
Once the camera has come online in Command, you can find the MAC address from the camera's information page:
In Verkada Command, go to All Products > Devices.
From the list of devices, select the camera. You can find the serial number and MAC address on the camera details section (see example below).
Note: If you have trouble locating your camera's MAC address, contact Verkada Support. A Support team member can find a camera's MAC address that hasn't been installed yet (based on the serial number).
Related resources
Need more help? Contact Verkada Support