When an alarm is resolved, the system automatically disarms any partitions included in that Alarm Response.
The table below summarizes disarm behavior for different alarm resolution methods:
Alarm Resolution Method | Default Disarm Duration | Which Partitions Are Disarmed | Other Options |
Keypad | Until the next scheduled or manual arm | All partitions in the Alarm Response the keycode has permissions to |
|
SMS or Automated Call | Until the next scheduled or manual arm | All partitions in the Alarm Response |
|
Agent Call | Until the next scheduled or manual arm | All partitions in the Alarm Response | Agents can be prompted to:
|
Command (web or mobile) or Incident Link | Until the next scheduled or manual arm | All partitions in the Alarm Response | Option to set a custom disarm duration* or keep the system armed |
*Disarm duration options include 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours, or until next re-arm (default).
Exceptions
Always-Armed partitions remain armed at all times and will never disarm automatically, even if they were part of an alarm response or triggered the alarm.
Need more help? Contact Verkada Support.