Deny Lists flag unwanted visitors who check in with Guest. During security screenings, the system checks the visitor’s full name and date of birth. If Deny List Face Match is enabled, the system also compares the visitor’s face against the list.
Enable Deny List Face Match
You need Org Admins permissions to manage Deny List Face Match.
In Verkada Command, go to
All Products >
Guest.On the left navigation, click
Guest Settings.Under Organization > Deny List, toggle on Enable Deny List Face Match.
Upload photos to Deny List entries
A deny list entry must include a valid face photo to be used with Deny List Face Match. Photos can be added to entries either manually or by uploading them through a CSV file.
In Verkada Command, go to
All Products > Guest.On the left navigation, click
Guest Settings.Under Organization > Deny List or Sites > Deny List, select Manage deny list.
Select a deny list entry and click
.Select Add Photo.
Upload a photo from your device.
Click Save.
When importing deny list entries with a CSV, include publicly addressable URLs to photos in the photo_url column.
Configuration
Edit an existing Guest Type or create a new one.
Include the Security Screening step, and select the Deny List checkbox.
Include the Badge Photo step.
Click Save Changes.
Review Deny List Face Match results
Deny List Face Match results appear after a visitor signs in through a Guest Type that checks against the Deny List, and the visitor resembles someone on the deny list. As with ID security screenings, staff must review the results to confirm or dismiss them.
Results from Deny List Face Match have the flag Deny List - Face Match in the top left of the record.
Need more help? Contact Verkada Support.