Face Pass allows returning visitors to skip through previously completed steps using facial recognition. Admins can configure which steps may be skipped using pins. Visitors can choose to opt in or opt out of the feature during any visit.
System Requirements
iPad running iPadOS 17 or newer
Guest app running version 2.0.2 or newer
(Recommended) Front camera resolution of at least 12 MP
Enable Face Pass
Face Pass must be turned on at the organization level and for each Guest Type that needs to support Face Pass.
Organization level
You need Org Admin to turn on Face Pass.
In Verkada Command, go to All Products > Guest
.On the left navigation, click Guest Settings
.At the top, select Organization > Security & Data.
Toggle on Enable Face Pass.
Guest Type level
Pin desired steps to be skipped when Face Pass is used.
Verify the following information is included in the Guest Type:
Contact Info
Badge Photo
On the right panel, toggle on Face Pass.
Toggle on Review & Confirm Info.
Note: If this is not enabled, users will not see the option to use Face Pass.
It may take iPads in a site up to 5 minutes to reflect Face Pass on the Guest Types.
Opt-in to Face Pass
At the end of sign-in, visitors will have the option to turn on Face Pass.
Once Face Pass is turned on, visitors can use the feature in future visits.
Use Face Pass
Face Pass may be used on any iPad that features Guest Types that have Face Pass enabled. Face Pass is not supported for web check-in.
Returning visitors who have opted-in to Face Pass will see the option to use Face Pass at the Contact Info step.
Visitors can turn off Face Pass at the end of the sign-in process in the review section. This will apply to future visits.
A visitor's Face Pass will expire if unused for over 1 year.
FAQ
Where is Face Pass not supported?
Where is Face Pass not supported?
Face Pass is not supported in Illinois, Texas, and Portland, Oregon.
How do pins work with Face Pass?
How do pins work with Face Pass?
Previously-completed steps that are pinned can be skipped by visitors using Face Pass.
Does Face Pass work across sites?
Does Face Pass work across sites?
No, enrolling in Face Pass will only allow a face to be recalled for a single site. Visitor are expected to re-enroll in Face Pass when visiting new sites.
Need more help? Contact Verkada Support.