Customize Guest Deny Lists

Learn how to custom Deny Lists in Verkada Guest

Deny Lists are designed to help organizations restrict unwanted visitors with a security screening. Within Verkada Guest, administrators can manage a custom deny list of individuals by site and organization-wide. ​ This is ideal for safeguarding cases, such as:

• Restraining orders

• Complex custody arrangements

• Disgruntled former employees

• Trespassers

---

Configuration

Custom Deny Lists can be maintained at the site level and organization level.

• You need Org Admin permissions to edit organization-level Deny Lists.

• You need Workplace Site Admins permissions to edit site-level Deny Lists.

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On the left navigation, click Guest Settings.

3

Under Organization > Deny List or Sites > Deny List, select Manage deny list.

Manual entry

You can create a manual entry to add an individual to the existing Deny List.

1

In the top right, select Add.

2

Select an upload option:

a. Add Individual:

1. Enter a first and last name.

2. (Optional) Enter a date of birth.

3. (Optional) Enter a note.

4. (Optional) Add a photo.

5. Click Save.

g. Append with CSV:

1. Select a properly-formatted CSV file.

2. Click Save.

Bulk upload

You can replace an entire Deny List with a CSV upload.

1

In the top right, select Replace.

2

Upload a properly-formatted CSV file.

3

Select Save.

---

Deny List CSV formatting

Required	Description
first_name	First name of the guest you want to deny. If available, add a middle name in first_name field in the form "John Michael".
last_name	Last name of the guest you want to deny.

Optional	Description
date of birth (YYYYMMDD)	Date of guest’s birth. This field can allow for more specific matches.
notes	Additional notes can be shared with the receptionist if a suspect matches an entry in the deny list.
photo_url	Add a link to a photo of a face that is formatted as either .jpeg, .png, or .jpg. The url must use HTTPS.

---

Need more help? Contact Verkada Support.