Deny lists are designed to help further strengthen the capabilities of our existing security screen capabilities. Within Verkada Guest, administrators can import a custom deny list of individuals to be denied entry to their site.
This is ideal for safeguarding cases, such as:
Restraining orders
Complex custody arrangements
Disgruntled former employees
Trespassers
Set up custom deny lists
Custom deny lists are defined under a specific Guest site.
To edit a custom deny list, you must be an Org Admin or have Guest Site Admin permissions.
In Verkada Command, go to All Products > Guest.
On the left navigation, click the Settings (gear) icon.
Scroll down to Sites and select a site where you want to set up a customized deny list.
Scroll down to Deny List and click Manage deny list.
On Import Deny List:
You can Upload CSV of the users you want to deny.
To format the CSV, click Download an example CSV to see what Verkada Guest expects the file to look like. See the tables for required and optional fields.
Upload the completed CSV to the import deny list.
Required | Description |
| First name of the guest you want to deny. If available, add a middle name in first_name field in the form "John Michael". |
| Last name of the guest you want to deny. |
Optional | Description |
| Date of guest's birth. This field can allow for more specific matches. |
| Additional notes can be shared with the receptionist if a suspect matches an entry in the deny list. |
Validate suspect match
If there is no match, a guest can continue with the check-in process as usual. Should there be a potential match, Verkada Guest prompts the front desk personnel to review the event.
Notifying Staff
If a guest is denied entry because they are confirmed to match someone on the deny list, Guest can send notifications to specific contacts. To set up these notifications, navigate to Staff Notifications and choose who should be notified when a visitor matches someone on the deny list.
If your organization has multiple Guest sites, be sure to set these settings for each Guest site.
Need more help? Contact Verkada Support.