This article is a guide for New Alarms. See New Alarms vs Classic Alarms if you are unsure which version of Alarms you have.
You can override the default emergency dispatch contact with any Public Safety Answering Point (PSAP) of your choice. This is useful when:
A K-12 site requires a specific PSAP provider
A site falls under a particular jurisdiction’s PSAP
You use a private dispatch team
It is the Organization's responsibility to enter the correct emergency first responders' routing numbers and verify their accuracy for the specific New Alarm site location. Failure to confirm local emergency dispatch numbers may lead to misrouted calls or delayed responses. Verkada is not responsible for verifying the accuracy or suitability of the routing numbers entered by the organization and disclaims any liability for damages resulting from incorrect configuration.
Configuration
In Verkada Command, go to
All Products > New Alarms 
.Create an Alarm site or select the alarm site that you want to configure.
In the left navigation, select
Settings. Under Site Address and Dispatch Info:
Click Override.
Enter the following information for the emergency dispatch service:
Name
Phone Number
Address
Click Save.
Need more help? Contact Verkada Support.