This article is a guide for new Alarms. Refer to this article if you have classic Alarms. See New Alarms vs Classic Alarms if you are unsure which version of Alarms you have.
Configure an alarm response
Multiple partitions can share the same alarm response. The events from these partitions flow into a single alarm during an alarm raised event.
In Verkada Command, go to All Products > Alarms
.Select the Alarm site that you want to configure.
On the left navigation, select Response
.From the dropdown in the top right, select your response mode.
Notification Only: Contacts will be notified via SMS only, and they can reply directly. Emergency service will not be dispatched.
Standard: Contacts will be called first, then emergency services will be dispatched.
Immediate Dispatch: Emergency services will be dispatched first, then contacts will be called.
Under Contacts will be notified by SMS:
In the top right, click
to add Command users to the contact list.Click and drag
next to a contact to change the order of the contact list.
You can set up different alarm responses for the partitions within the same site. By default, all partitions appear under Default Response. Create a new partition and drag and drop the appropriate partitions from Default Response into your new alarm response.
Additional settings
Variations of the following options will be available based on your chosen response level.
Under Verification by agent via video: Contains the cameras used as triggers and those used for video verification for configured sensors.
Under Agent Talkdown on triggering camera (Only available in Standard response flow): Enable talk down and select the context camera.
Automated Announcement (Only available in Notification and Immediate Dispatch response flows): Enable automatic announcement over selected BZ-11 speakers when an alarm is raised.
Click on "No automated announcement".
Toggle On Announcement.
Choose the message source:
Text-to-Speech – type the announcement you want played.
Note: There is a 500-character limit.
Audio File – upload an MP3 file.
Note: There is a 5 MB upload limit.
Select the BZ-11 speaker(s) to play the message.
Testing the automated announcement: Click Preview to play the announcement on your computer or local device, or press Test on Speakers to play it through the BZ-11 speaker.
The message will be played through the selected BZ-11 speakers when an alarm is raised in the configured alarm response.
By default, no announcement is configured under an alarm response.
Need more help? Contact Verkada Support.