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Session Management

Learn how to configure and utilize the available session and security controls

Verkada’s enhanced session management feature ensures an efficient and secure user experience.

Maximum session duration - Command

The Maximum Session Duration control manages the time period after which a user is logged out of their session, regardless of factors, such as their activity history.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Login & Access > Session Management.

3

Locate and set the Maximum Session Duration based on your organizational needs:

  • Default: 60 days

  • Min: 1 day

  • Max: 180 days

Idle timeout - Command

This control specifies the maximum period of inactivity, after which a user is logged out. If the specified value is X days, a user that has not used Verkada Command in over X days is logged out, regardless of whether their maximum session duration has been reached.

Note: The Idle Session Timeout value can never be greater than the Maximum Session Duration value.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Login & Access > Session Management.

3

Locate and set the Idle Timeout based on your organizational needs.

  • Default: 7 days

  • Min: 15 minutes

  • Max: 30 days

  • Government Command organizations default to the recommended 1 hour.

Customize login lockouts - Command

To control the number of unsuccessful login attempts gives Admins the ability to decide the behavior for when users have failed login attempts.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Login & Access > Session Management.

3

Locate and set the Allowed Login Attempts based on your organizational needs. This control specifies the number of unsuccessful login attempts within a span of 15 minutes, after which a user is locked out.

  • Default: 6 attempts

  • Government Command organizations default to the recommended 3 sessions per user

4

Locate and set the Lockout Period based on your organizational needs. This control specifies the time after which a locked out user is automatically unlocked and allowed to log in to their account.

  • Default: 15 minutes

  • Government Command organizations default to the recommended 30 minutes

Limit concurrent user sessions - Command and Pass App

This control specifies the maximum number of active sessions that a user can have at any given time.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Login & Access > Session Management.

3

Locate and set the Maximum Sessions per User based on your organizational needs.

  • Default: Unlimited sessions

  • Government Command organizations default to the recommended 2 sessions per user

Session refers to a web/mobile instance of Command. This extends to the Verkada Pass app but not other native product-specific apps like the Alarms app.

This implies that being logged in to the same Command account on 10 different tabs in the same browser counts as 1 unique session; for example:

  • Being logged in to the same Command account on 2 different browsers counts as 2 separate sessions.

  • Being logged in to the same Command account on your desktop, mobile (browser), and mobile app (native) counts as 3 separate sessions.

For the Pass app, if the active session maximum is reached, previously logged in users will be logged out and have their BLE credentials revoked until a new active login is established.

Need more help? Contact Verkada Support.

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