Verkada optimizes video streaming on cameras connected to gateways with smart data usage. When smart data usage is enabled for a gateway, its connected cameras will have the following behavior:
Live streams will default to standard quality (SQ). Users can manually switch to high-quality (HQ) if needed.
On grids and viewing stations, thumbnails will be displayed when no motion is detected. The cameras will begin streaming video once motion is detected.
Cloud backup and RTSP cannot be enabled.
Disable smart data usage
Smart data usage is enabled by default on Cellular Gateways and disabled by default on Wi-Fi Gateways. You can disable this feature on cellular gateways that are using a non-Verkada SIM card.
In Verkada Command, go to All Products > Gateways
.Select a gateway.
In the top right, click Settings
.Under Device, turn off Smart Data Usage.
Smart data usage cannot be disabled when using the Verkada data plan.
Need more help? Contact Verkada Support.