With the SV25 audio recording capability, customers can enable up to 365 days of audio recording on their SV25s and can easily review, save, and download audio clips directly from Verkada Command.
Model (SKU) | Audio Retention | Storage |
SV25 | 90 Days | 32GB |
SV25-128 | 365 Days | 128GB |
Audio recording pairs natively with the other sensor readings on the SV25 and Verkada cameras and other devices, giving important context into your environment.
With audio recording, SV25 customers are able to protect, monitor, and manage their environments across a range of use cases including:
Adding audio context and verification to noise and motion alerts
As a tool to comply with state regulations that require audio recording in specific school settings.
Enable audio recording
Organizations and their admins (Org Admins) want visibility and control over which devices make use of audio recording. To help address these needs, Verkada has implemented processes to help ensure that audio recording is deployed in a way that respects individual privacy:
Note: By default, all audio recording capabilities will be disabled on all SV25 units. This means that no SV25 will record audio out of the box.
Only Org Admins can enable the feature, and to enable it, Admins must review and accept a set of Terms and Conditions from within the Privacy and Security page within Command.
Once the Terms and Conditions have been accepted, Org Admins need to enable audio on a per-device level. This ensures that audio recording is enabled only on an as-needed basis.
Org Admins can also choose between “live only audio” (no audio is recorded) or “live and recorded audio” (up to 365 days of audio is recorded on the device and is available in Verkada Command).
There is a ‘kill switch’ available at the Organization level. This switch allows Org Admins to disable audio recording on all sensors with the flip of a switch. The control also deletes any audio already recorded on any SV25 device.
The data ownership, responsibility, and authorization for the use of audio recording is at the sole discretion of the customer.
Note: Audio recordings are stored on the device, not in the cloud, and can be downloaded from the device through Command when needed for investigations.
Enable audio per device
Note: These options are only available if the org-level permissions and Terms and Conditions have been set and accepted.
Under the SV25 settings menu, or when multiple SV25s are selected for bulk editing, you should see the Audio tab with the option to enable Live Audio and Recorded Audio.
Note: To have recorded audio work you must also have live audio enabled.
Once these settings are confirmed, the device refreshes and sensor readings are unavailable for about 10 seconds. The device is always expected to refresh if either of these settings is changed.
The device will now have an Audio pill at the bottom of the list of enabled sensors. If only the live audio is enabled, you will only see the option to view live audio and not historical.
If recorded audio is also enabled, then you should be able to see the same navigation scrubber you are familiar with from other sensor readings.
Audio will show a waveform based on the detected noise level picked up from the noise level sensor, which is not capable of audio recording alone. Because of this, it is possible to see a waveform that reflects the noise level of the environment despite audio recording being turned off or a recorded segment being missing or unavailable.
You are now able to listen to historic audio by scrubbing to that time window and selecting it like any other sensor reading. The audio play sfrom that moment. The Verkada Command tab must remain active on your browser for audio to continue playing for both historic and live. Switching to another tab stops your audio playback.
Download audio
Downloading an audio segment is very different from a camera archive, as the requested portion of audio is never stored on the cloud, rather only emailed to you. This means that deleting the email containing the past audio archives will mean that the archive is lost forever.
To download a segment of audio:
On the audio service bar, click the Download icon. You should see a time selection download prompt.
Define the span of time and click Download to have a copy of that clip sent to your email.
Note: For security reasons, the Download button does not allow the direct file to be downloaded.
Erase audio
If for any reason you want to erase your recorded audio or disable the feature, you can set the live or historical option to disable from the SV25s device menu.
Learn more help? Contact Verkada Support