Before a user is able to badge into a door they must be given access to the door. A user is given access to a door by adding them to an access group that has been assigned to an access level including the relevant door.
To add a user to an access group, you must be an Access User Admin or Access User Manager.
To add an access level and a door to an access group, you must be an Access Site Admin or Access Site Manager.
See Roles and Permissions for Access Control for more information.
Access Site roles allow you to see the access controllers and doors on your Home and Devices pages.
If you are an Org Admin, you can give yourself Access System Admin in order to inherit Access Site Admin for all sites.
If you are not an Org Admin, a current Access Site Admin for the site with the specific door must grant you an Access Site role.
Assign access
Assign a door to an access level
In Verkada Command, go to All Products > Access
.Go to the door's page and select Access
.On the right, click Add Access Levels to see a list of all available access levels for this door.
Click the checkbox for the required access levels.
Click Add.
Assign the access level to an access group
In Verkada Command, go to All Products > Access
.On the left navigation, click Access Users and Groups
.At the top, click Groups and select an access group.
Click
Access > Add Access Levels. Click the checkbox for the required access levels.
Click Add.
See Access Levels and Schedules for more information.
Assign a user to the access group
In Verkada Command, go to All Products > Access
.On the left navigation, click Access Users and Groups
.At the top, click Groups and select an access group.
Under Members, click Add Members.
Click the checkbox for the required access levels.
Click Add.
Need more help? Contact Verkada Support.