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Assign a User Access to a Door

Grant a user access to unlock a door

Updated over a week ago

Before a user is able to badge into a door an Access Site Admin must first grant them access to the door. In order for a door to unlock it needs to be assigned to an access level and that access level needs to be assigned to an access group that the user is a member of.

Required. You must have Access Site Admin permissions to grant a user door access, particularly for the site that contains the doors. Learn more about Roles and Permissions for Access Control.

Access Site Admin permissions allow you to see the access controllers and doors on your Home and Devices pages.

  • If you are an Org Admin, you can give yourself Site Access Admin permissions for any site.

  • If you are not an Org Admin, then a current Site Access Admin for the site with the specific door must grant you Site Access Admin access.

Ensure your user role and permissions

If you add an access controller to your org, you are automatically promoted to an Access Site Admin. Otherwise, another Org Admin (or your account if you are an Admin) must follow these steps to ensure you are an Access Site Admin:

  1. In Verkada Command, go to All Products > Admin .

  2. Under Org Settings, select Users to elevate your permissions.

  3. On Users, click the role dropdown and select the account to be modified and the appropriate role.

Ensure you have Access Site Admin access

  1. In Verkada Command, go to All Products > Access.

  2. On Access Control, at the top, select the site you want to grant yourself permissions and click Admins.

  3. On Admins, at the top right, click Add Admin.

  4. When prompted, find the user in the list, check their name and click Done to give them Site Access Admin permissions.

Assign a door to an access level

  1. In Verkada Command, go to All Products > Access.

  2. Go to the door's page and select Access .

  3. On the same page, to the right, click Add Access Levels to see a list of all configured access levels for this door, as shown in the example below.

  4. Check the box for the required access levels for the door and click Add.

Learn more about Access Levels and Schedules.

Assign the access level to an access group

  1. In Verkada Command, go to All Products > Access.

  2. On the left navigation, click Access Users and Groups .

  3. On Access Users, click Groups and select an access group.

  4. Click Access > Add Access Levels.

  5. Check the box next to the access level the door was added to and click Add.

Assign a user to the access group

  1. In Verkada Command, go to All Products > Access.

  2. On the left navigation, click Access Users and Groups .

  3. On Access Users, click Groups and select an access group to add a user.

  4. Under Members, click Add Members.

  5. Check the box next to each user you want to add to the group and click Done. The user should then be able to unlock the door.

Related Resources


Need more help? Contact Verkada Support

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