Sensor Alerts and Events

Learn how to set up and view alerts and events for your Verkada Air Quality Sensors

Updated over a week ago

The Verkada Command platform allows you to set up highly flexible alerts for any reading from a Verkada sensor. When you install a Verkada Air Quality Sensor, you must set up alerts to be notified when a sensor threshold is met.

How to read an alert

Each alert shows:

  • (At the top) Date and time when the alert was first triggered and alert type

  • (At the top center of tile) Highest units above or lowest units below the threshold

  • (In the center) Snippet of the graph

  • (At the bottom) Duration of the alert (time spent above/below preconfigured threshold)

  • Ongoing alerts look slightly different. They always appear at the top of the list and any sensor readings with an ongoing alert has a red indicator next to the sensor reading.


Create sensor alerts

You can set up alert thresholds on a per-sensor reading, per-device basis, per-zone basis, or you can enable them in bulk.

  1. Choose a path to create your sensor alert (all described below):

  2. All paths take you to the Create Alert window where you can configure the Events, Recipients, Schedule, and Settings. When you're done, you should see a banner at the top of the screen, indicating success or failure.


Manage Alerts page

  1. In Verkada Command, go to All Products > Admin.

  2. Under Org Settings, click Manage Alerts.

  3. At the top right, click New Alert.

  4. Continue with configuration on the Create Alert modal.

Sensor details page

  1. In Command, go to All Products > Air Quality.

  2. Under the Summary section, find and click on the sensor name for which you would like to set up alerts.

  3. Select a reading on the left. See Air Quality Sensor Readings for reference.

  4. At the top right of your selected reading, click Alerts next to Trigger set at or Set Trigger, or Trigger enabled Yes

    For example:

    OR

  5. On the Set Up Trigger and Alert side panel, click the Trigger dropdown and select Disable or Enable, as needed.

    • If you select Disable, you only have the option to click Save.

    • If you select Enable, see below for details on how to enable alerts.

Alternatively, you can use this path:

  1. At the top right, click Settings.

  2. On Edit Settings, scroll down to Sensors and Triggers.

  3. Check the box next to each sensor reading you want to set a trigger alert and click Set Trigger or Edit Trigger.

  4. On Set Up Trigger and Alert, click the Trigger dropdown and select Disable or Enable, as needed.

    • If you select Disable, you only have the option to click Save.

    • If you select Enable, see below for details on how to enable alerts.

Enable alerts on the Set Up Trigger Alert page

  1. On Set Up Trigger and Alert > Enable:

    1. Set the Sensitivity level (Low, Medium, High). Applies only to the Vape Index. Learn more about best practices for vape detection.

    2. Set up your thresholds. (There are different thresholds or options per reading.)

      (Optional) Select a duration period (Last 24 Hours, Last 1 Hour, Last 6 Hours, Last 72 Hours, Last 7 Days, Last 30 Days) to view past data to help you better pick thresholds.

    3. Set up your Event Trigger. All readings (excluding the Vape Index) can add an optional event trigger, which allows you to delay an alert trigger by a fixed time, from 1 second to 60 minutes (1 hour). For example, to trigger a temperature and allow the HVAC time to respond, to the increase in temperature, set the Event Trigger to After 15 minutes.

  2. Click Create Alert to set up trigger alerts; otherwise, click Save. If you choose to enable alerts from this page, follow the procedure in Create Alert (below).

Sensor Zone Edit page

  1. In Command, go to All Products > Air Quality.

  2. Under the Summary section, find your Sensor Zone and click Edit.

  3. On the Edit Sensors Zone slide out, scroll to Notifications.

  4. Click Create Alert.

  5. Follow the procedure in the Create Alert page (below).

Zone Alerts page

  1. In Command, go to All Products > Air Quality.

  2. At the right, click Zone Alerts.

  3. On the Alerts page, at the top middle, click Alerts. Alternatively, on the left navigation panel, you can click Alerts.

  4. Follow the procedure in Create Alert page (below).


Create Alert page

Required. You must be an Org Admin to view the All Devices device option. You must be a Site Admin (for all selected devices) to use the Readings & Thresholds feature. Learn more about Roles and Permissions for Air Quality Sensors.

Begin by selecting an alert preset that best aligns with your goals, or choose custom air quality readings.

Then, configure the following options, as outlined below:

  • Air Quality Devices—Events that you want to include in the alert (type, device, site).

    • Readings & Thresholds—Configure the readings and thresholds for the selected devices

    • End of Event Notification—Enable/Disable the End of Event Notification setting to send a second follow-up notification

  • Recipients—Designated people who can receive alerts and forms of communication.

  • Notification Schedule—When alerts are scheduled to be sent.

  • Device Action—Name and description of the alert. The settings are device-specific.

Create Alert > Events

  1. Select Air Quality as the product.

  2. On Select Event:

    1. Select Air Quality as the product.

    2. Select an alert preset that best aligns with your goals, or choose custom air quality readings. Note: You can modify all presets, as needed, in the next step.

  3. Next to Air Quality Devices, click Select > Air Quality Devices.

  4. On Select Air Quality Devices, choose All Devices, Sites, Zones, or Individual Devices, and click Done:

    • All Devices—All current and future devices and sensor zones for your organization. Only Org Admins can see this option.

      • Note: For Air Quality Sensors, when you select this option, it selects all devices, regardless of permissions.

      • Note: If a device is in a zone, you will only receive zone alerts for that device; not device-level alerts.

    • Sites—Devices and sensor zones by site, including current and future subsites. You don't receive device-level alerts at the site level. If you select All Sites, it selects all currently available sites. You must add future sites manually. If this isn't your plan, we recommend you select All Devices.

    • Zones—Devices by zone, including current and future devices and sensor zones. You don't receive device-level alerts at the zone level. If you select All Zones, it selects all currently available zones. You must add future sites manually. If this isn't your plan, we recommend you select Sites or All Devices.

    • Individual Devices. Select a custom set of devices that are currently installed. You can only receive device-level alerts with this option. If you select Individual Devices, it selects all currently available devices. You must add future sites manually. If this isn't your plan, we recommend you select Sites or All Devices.

  5. Click Done.

  6. (Optional. If thresholds are already set up, skip to the next step.) Click Readings & Thresholds to check and configure the readings and thresholds for the devices you configured. You must be a Site Admin (for all selected devices) to use this feature.

    1. Check the box to the left of the readings to select additional readings.

    2. Enter a new value for the threshold, adjust the slider, or modify the sensitivity or event trigger to adjust the threshold and trigger for the selected devices. Learn more about how to enable trigger alerts.

    3. Once a change is made, apply the new configuration to all devices or to a subset of devices. Expand the arrow on the left to view all selected devices grouped by their existing configuration.

    4. Configure other granular settings on the Devices page, as needed.

    5. Hover over the device count or icons to the right to see the device sites and names.


      Note: If a mix of different sensor devices is selected, you may see that not all devices support the same set of readings. In this case, you will see the "Some devices do not support this reading" message.

    6. If you see that some of the selected devices don't have a reading enabled, you can apply a configuration to those devices, as described above, and click Done.

    7. If all selected devices don't have a reading enabled, click Setup to enable the reading and apply a default trigger and threshold configuration to the selected devices.

    8. (Optional) Click Reset (not Apply) to reset the window back to its original settings (see image below) and click Done.

      Note: If you click Apply, it overwrites the existing configuration for the selected sensors. (You only see Apply if you modify the threshold, sensitivity, or trigger.)

  7. (Optional) Enable the End of Event Notification setting to send a second follow-up notification that lets you know that the alert is finished and the sensor reading value is within its normal range.

  8. Click Next and continue with setting up recipients.

Create Alert > Recipients

  1. On Recipients:

    1. Choose who can receive alerts. You can search or select other Command users individually or you can assign the alert to a group.

    2. For each user or group, specify where they will see alerts on the Alerts page and which kind of notification will be sent. Recipients can be notified via a push notification (to the Command app), SMS, or email. By default, you are added to the alert created.


      Note: Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

  2. Click Done and continue with schedule.

Create Alert > Schedule

  1. Select the notification schedule. In the Events section, you must specify what days and time spans you want alerts to create for the criteria you chose.

  2. Click Done and continue with Settings.

Create Alert > + Device Action

Note: By default, you get notifications 24/7 via email.

  1. Optionally, add a device action to your notification (horn speaker or audio file).

    In addition to notifying individuals, you can configure your horn speaker to play given a specific alert. For example, a horn speaker can announce "Vaping was detected."

    These alerts can be text-to-speech or an uploaded MP3 file that plays when an alert event occurs.


    Example: Text-to-speech method

  2. Click Done.

Create Alert > Name the alert

  1. Name the alert and click Done.

  2. (Optional) Click the ellipsisand select Manage Editors to add other Command users to be editors of the alert.


  3. Click Save and continue with the device and event settings, as needed.

View alerts

On the sensor's details page

In addition to the email or SMS notifications, you can view alerts for a sensor on the sensor's details page. Alerts are shown below the graph section.

Any ongoing alerts are displayed first, followed by all previous alerts in order of most-to-least recent. At the top right dropdown, you can filter the alert type.

On the Alerts page

You can see why you were notified by an event, who else was notified, and footage related to the event.

  1. In Verkada Command, go to All Products > Admin.

  2. On the left navigation panel, click Alerts.

  3. Click Device Events to see all of the events generated for your org.

    Note: You can filter events by date, device type, device, event, site, user, and the alert that detected the event.

  4. Under My Alerts, select an alert you created to see the events that match that filter.

For details on how to view and manage existing alerts for other Verkada products, see view and manage alerts and manage alerts across products.

View people activity overlay and people detection thumbnails

Alerts have been enhanced with industry-leading computer vision technology to provide greater context and speed to alert investigations.

Sensors that are already paired to cameras with people and/or vehicle analytics enabled automatically use the new enhanced alerts mode while retaining previous functionality.

Required. Your camera must have the following enabled:

To see people detections: To see vehicle detections

People activity overlay

Marks people activity on the sensor device page. A larger spike on the graph indicates a larger presence of people within the timeframe.

People detection thumbnail

Viewable on the sensor's device page to show all people detected before, during, and after a sensor alert.


Video (demo)

Filter air quality sensor events

Each alert is also viewable on the Alerts page. You can manage these events from the Events page, similar to other Verkada device events.

To specifically filter for Air Quality events, using the search bar at the top of the page, enter device type: Air Quality.

Related resources


Need more help? Contact Verkada Support

Did this answer your question?