Sensor Alerts and Events

Setting up and viewing alerts/notifications for your Verkada sensors

Updated over a week ago

If you're installing a Verkada sensor, you'll want to set up alerts to be notified if a sensor threshold is met. Command allows you to set up highly flexible alerts for any reading from a Verkada sensor.

Alert Thresholds can be set up on a per sensor reading, per device basis (see below), or can be enabled in bulk here. To set an alert you'll need to go to the sensor details page.

Enable Sensor Readings

  1. Navigate to the desired sensor

  2. Click the gear icon in the top right-hand corner of the screen

  3. Navigate to the Sensors and Triggers section

  4. Select the checkbox to Enable the sensor reading(s) you wish to track

  5. Follow the steps to configure the alerts as noted in the section below

Setting up Sensor Alerts per Sensor Reading and Device

  1. Select the Edit Trigger for the reading that you want alerts for

  2. Select Enable from the drop-down menu near Trigger

  3. You can set the threshold(s) for your alert in the middle graph section by typing in the box or dragging the arrow along the line

  4. Choose who you'd like to send the alerts to with the Search Users box (you can select as many users as you'd like here)

  5. Select Notification Settings to choose when to send notifications and whether to send them via SMS or email

    NOTE: User's must verify their SMS / email to receive alerts.

  6. Click Submit to confirm your notification settings

  7. Select Save to finalize the alert settings

A banner will display at the top of the screen indicating success or failure.

Duration Based Alerts

Alerts may also be set up such that they will only trigger after the alert criteria has been met for a defined duration of time. For example, if you would like to trigger an alert event if the noise level exceeded 120dB for over 10 seconds you would now be able to configure that using duration based alerts.

To do this change the Event Trigger option from Immediately to After. You can then specify however many seconds, minutes, or hours a sensor must be in the detection threshold to trigger an alert.

Duration based alerts will always show you the initial spike or dip that triggered the reading, rather than when the duration was later achieved. This will potentially let you see the cause of the initial spike or dip in data if a camera is attached.

Setting Notification Schedules

You're able to set specific notification schedules on a per-user basis for environmental sensor alerts. These notification settings are defined at the user level. So, if you make a change for one user for a particular sensor alert, it will change the notification configuration for that user across all sensor alerts.

When configuring notifications for the environmental sensor, you have the ability to customize the following:

  • The type of notification to receive whether email, SMS or both

    • NOTE: User's must verify their SMS / email to receive alerts.

  • Which days you want to receive alerts notifications

  • The window of time in which you will receive notifications for the alerts

  • Select if you want to receive an additional notification when the alert ends (e.i. the temperature went below the designated alert threshold)

Note: By default, you will receive notifications via email every day, all day and you will receive an email when the alert ends.

Viewing Alerts

In addition to the email or SMS notifications, you can view alerts for a sensor on the sensor details page. Alerts are shown below the graph section.

Any ongoing alerts will be displayed first followed by all previous alerts in order of most to least recent. You can filter the alert type with the drop-down menu in the top right-hand corner.

Understanding the Alert Event

Each alert will show the date and time when the alert was first triggered, as well as the alert type at the top of the alert card. At the very bottom will be the duration of the alert (time spent above/below preconfigured threshold). The highest units above or the lowest units below the threshold will be displayed in the top center of the tile and a snippet of the graph is shown in the center.

Ongoing alerts will look a bit different. They always appear at the top of the list and any sensor readings with an ongoing alert will have a red indicator next to the sensor reading.

Enhanced Alerts

Alerts have been enhanced with industry-leading computer vision technology to provide greater context and speed to alert investigations.

Sensors that are already paired to cameras with people and/or vehicle analytics enabled will automatically use the new enhanced alerts mode while retaining previous functionality.

Requirements: In order to make use of these features, the context camera will need the following enabled.

People Detection thumbnail: Viewable on the sensor device page to show all people detected before, during, and after a sensor alert.

People activity overlay: Marks people activity on the sensor device page. A larger spike on the graph indicates a larger presence of people within the timeframe.

Video Demonstration

Air Quality Events

Each alert will also be viewable within the Alerts menu. These events can be managed from the Events page just like other Verkada events. To specifically filter for Air Quality events, using the search bar at the tope of the page input "device type: Air Quality".

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