Users are individuals who can be assigned to access groups with access levels for unlocking doors and administrative privileges to the access system. Users can have multiple access methods to unlock doors such as cards, pin codes, or the Verkada Pass app.



  1. Select the Access tab from the All Products menu

  2. Select the Access Users tab from the left menu

  3. Select Manage in the upper right-hand corner of the page and select Add User from the dialog box.

  4. Next, you will be able to fill out the new user's Profile, Credentials, and Groups.

    Note: It is recommended to add the user's email address if they have one. An email address is required if the user is authorized to use the Verkada Pass app to unlock doors. The email address field can be left blank for access users that do not have company email addresses (outside vendors/contractors, etc.).

  5. Access methods can also be quickly defined during user creation. The user will have the ability to unlock the doors they have access to with the following:

    1. Entry Code - a pin code that can be entered into keypad readers (found under Profile after the account is created)

    2. Badges - Select the card type and enter the required information (Facility code & Card Number)

    3. Remote Unlock - the Verkada Pass app (email required)

    4. Bluetooth Unlock - the Verkada Pass app (email required)

  6. Select Done to finalize user creation.

CSV Import

Command supports adding/modifying access users in bulk through CSV file upload. See the article Bulk Import and Export Access Control Users for more information.

SCIM Integration

It is also possible to automate access user provisioning and access group assignments through SCIM. See the article SCIM for Access Groups for more information.

Did this answer your question?