When a user loads a webpage containing a Verkada live stream embed, the page will load the URL of the embed in an iframe. The iframe will appear as a black screen if the referring website doesn't match the domain name specified when the embed was created.

There are three steps to resolving embeds that won't load:

  1. Determine the referring website so you can specify a matching domain name when creating the embed

  2. Recreate the embed using the correct domain name

  3. Place the new embed on your website

Find the referring website

  1. On the webpage where you placed the embed, right click your browser and select Inspect. This will be a black screen because the embed will not load

  2. In the top bar, click Network

  3. In the search/filter bar type embed (filter for embed-related requests)

  4. Click on the request with the alphanumeric ID, which will have a similar format to the example shown in the figure below

  5. Under the Request Headers section, there will be a Referrer url. This is the URL/domain you need to put into Verkada Command (You only need up until the top level domain, such as .com; in the example below, the referring domain is verkadasupport.com)

*If you do not see the embed.html right away, click refresh to reload the page.

Recreate the embed using the correct domain name

  1. Select the camera

  2. Select the share icon

  3. Choose Embed

  4. Type in your referrer domain

  5. Select Create

Place new embed on your website

  1. Copy the new embed link you just created in the step above

  2. Go to your site's admin portal

  3. Paste the HTML embed iframe where you would like the embed to be on your site

  4. Save and open site and ensure it works

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