When you load a page, the website will refer the users browser to the URL of embed. The iframe will appear as a black screen if the referring website doesn't match the domain name specified when the embed was created.
There are three steps for resolving embeds that won't load:
- Determine the referring website so you can specify a matching domain name when creating the embed
- Recreate an embed using the correct domain name
- Place the new embed in your website
Find the referring website
- On the webpage where you placed the embed, right click your browser and select Inspect. This will be a black screen because the embed will not load
- In the top bar, click Network
- In the search/filter bar type embed (filter for embed related requests)
- Click on the alphanumeric id request
- Under the Request headers section there will be a Referrer url. This is the url/domain you need to put in Verkada Command(You only need up until the .com or .org in the example below the referring domain is verkadasupport.com)
*If you do not see the embed.html right away, click refresh to reload the page.
Recreate the embed using the correct domain name
- Select the camera
- Select the share icon
- Choose Embed
- Type in your referrer domain
- Select Create
Place new embed on your website
- Copy the new embed link you just created in the step above
- Go to your sites admin portal
- Paste the html embed iframe where you would like the embed to be on your site
- Save and open site and make sure it works
