Fix a Non-Loading Embed

Learn how to troubleshoot a non-working embed

Updated over a week ago

When a user loads a webpage that contains a Verkada-embedded live stream, the page loads the URL of the embed in an iframe.

Note: The inline frame (iframe) appears as a black screen if the referring website doesn't match the domain name specified when the embed was created.

Resolve embeds that don't load

  1. Find the referring website so you can specify a matching domain name when creating the embed.

  2. Place the new embed on your website.

Find the referring website

  1. On the webpage where you placed the embed, right-click your browser and select Inspect. This will be a black screen because the embed will not load.

  2. At the top, click Network.

  3. In the search/filter bar, type embed (filter for embed-related requests).

  4. Click the request with the alphanumeric ID, which should have a similar format to the example shown below.

  5. Under the Request Headers section, find the Referrer URL. This is the URL/domain you need to put into Verkada Command. (You only need up until the top-level domain, such as .com. In the example, the referring domain is

Note: If you don't immediately see the embed.html, click Refresh to reload the page.

Re-create the embed using the correct domain name

  1. In Verkada Command, go to All Products > Cameras.

  2. Select the camera and click Share.

  3. Select More options > click Embed Code and enter in your referrer domain.

  4. Click Embed Link.

Place new embed on your website

  1. Copy the new embed link you just created in the previous procedure.

  2. Go to your site's Admin portal.

  3. Paste the HTML embed iframe where you want the embed to live on your site.

  4. Save and open the site and ensure it works.

Related resources

Need more help? Contact Verkada Support

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