Get Started with Incident Response

Learn about the Incident Response offering from Verkada Workplace

Incident Response helps organizations track the well-being and location of people during an incident. It enables organizations to account for employees and visitors, and allows schools to reunite students with their guardians.

Incident Response is only available in sites with Verkada Guest.

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Set up Incident Response

You need Org Admin permissions to configure Incident Response.

Initial site

1

In Verkada Command, go to All Products > Workplace Incident Response.

2

Click Import Existing Guest Sites.

3

Select your site > Import Site.

Additional sites

After setting up the first Workplace site for Incident Response, you can configure additional sites.

1

In Verkada Command, go to All Products > Workplace Incident Response.

2

On the left navigation, click Incident Response Settings.

3

At the top, select Organization > Sites.

4

Click Import Site.

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Response templates

Workplace Site Admins can create Response Templates for different types of incidents. A Response Template defines:

• Who needs to be accounted for as evacuees

• What statuses can be assigned to evacuees

• Where evacuees can be marked as present

For schools, configure the Response Template for Reunification and set up a Guardian Form.

See Create Response Templates for more information.

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Workplace Employees

Employees assigned to an Incident Response site can take part in any active Response at that site. Employees are shared across all Workplace products (Guest, Mailroom, and Incident Response) for that site.

• You need Workplace Site Admins to manage site-level employee lists.

• You need Org Admins permissions to manage the organization-level employee list.

1

In Verkada Command, go to All Products > Workplace Incident Response.

2

On the left navigation, click Incident Response Settings.

3

At the top, select Site > Employees.

4

Select Manage Employee List.

See Manage Host Lists in Guest for more information.

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Launch a Response

Only Workplace Site Admins can launch a Response.

1

In Verkada Command, go to All Products > Workplace Incident Response.

2

On the Incident Response Home, click Launch Response.

3

Select a Response Template.

4

(Optional) Toggle on Drill mode to treat the Response as a drill.

Note: If Drill mode is enabled, toggle on Notify Staff to send notifications with magic links to employees.

5

Click Launch.

When a Response is launched (Drill mode disabled), all employees will be sent notifications that include magic links to the Incident Response portal.

At the beginning of a Response, all evacuees have a status and location of Unknown.

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End a Response

You need permissions Workplace Site Admins to end a Response.

1

In Verkada Command, go to All Products > Workplace Incident Response.

2

On the Incident Response Home, click Active Response.

3

In the top right, click End.

4

In the confirmation menu, select End Incident.

Ending a Response locks further changes on the Incident Response portal. For non-Drill Responses, all employees are notified that the Response has ended.

Need more help? Contact Verkada Support.