Verkada

Navigate to Applications &gt; Extensions.

Select Add New SIP [chan_pjsip] Extension.

Fill in the User Extension field with the extension you want to assign to your intercom.

Fill in the Display Name with the caller ID you want to assign to your intercom.

Click Apply Config and move to Command.

1. Navigate to Applications &gt; Extensions.
2. Select Add New SIP [chan_pjsip] Extension.
3. Fill in the User Extension field with the extension you want to assign to your intercom.
4. Fill in the Display Name with the caller ID you want to assign to your intercom.
5. Click Submit.
6. Click Apply Config and move to Command.

In Verkada Command, go to All Products &gt; Intercom <img src="https://downloads.intercomcdn.com/i/o/948512326/a6cb076e52c9089b1fc1e424/Intercom_icon.png?expires=1731942000&amp;signature=1d860a73f01b0ebf5bdf1b84b63d288cb4cf8436f75bc295ee3e3f496a8187d2&amp;req=fSQvE8h8noNZFb4X1HO4gRciyV4Vqrj5VEZMWsukWisClHJEeIUaAek496EA%0A" width="17" alt="">.

Select an intercom and click Settings.

Under Call, select Add Account.

Note: This is only used for event generation in Command and isn't used for authentication to Freepbx.

Copy the Freepbx elements to the Verkada SIP configuration fields using the following mapping:

1. In Verkada Command, go to All Products &gt; Intercom <img src="https://downloads.intercomcdn.com/i/o/948512326/a6cb076e52c9089b1fc1e424/Intercom_icon.png?expires=1731942000&amp;signature=1d860a73f01b0ebf5bdf1b84b63d288cb4cf8436f75bc295ee3e3f496a8187d2&amp;req=fSQvE8h8noNZFb4X1HO4gRciyV4Vqrj5VEZMWsukWisClHJEeIUaAek496EA%0A" width="17" alt="">. 
2. Select an intercom and click Settings.
3. Under Call, select Add Account.
4. Enter your SIP Account Name.
5. Note: This is only used for event generation in Command and isn't used for authentication to Freepbx. 
6. Copy the Freepbx elements to the Verkada SIP configuration fields using the following mapping:

6. Select UDP for Transport Mode.

You will see a green check mark next to your SIP Account information on your intercom's settings page when the registration is successful.

When installing Freepbx, users may be prompted to turn on the Sangoma firewall. This may break things like video and dtmf. To disable this, open your Freepbx terminal and run the following command:

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Need more help? Contact <a href="https://www.verkada.com/contact/" rel="nofollow noopener noreferrer" target="_blank">Verkada Support</a>.

Freepbx Element	Command Field
Server IP / Domain	Domain / Server *
User Extension	User ID / Extension*
Secret	Password / Secret *

RingCentral extension set up

Command set up

Troubleshooting