When a card reader is first installed and connected, Verkada access controllers automatically register the reader type and port to Verkada Command. This allows for an easy installation and setup. Readers do not need to be configured for each door as they are automatically detected and assigned to the correct port.
Users may want to switch to a different reader type, move the reader to a different door port, or remove the reader altogether. If this is the case, Verkada allows users to remove a card reader from the port it was originally paired to.
You must be an Access Admin and an Access Site Admin for the site where both the source and destination access controllers exist. Learn more about Roles and Permissions for Access Control.
Remove a reader
In Verkada Command, go to All Products > Devices
.Select an access controller from the list, and to the right, click the image of the access controller.
At the top right, click Settings
.Scroll down to the reader section.
Find the reader you want to remove (Verkada card readers on top; Wiegand card readers on bottom) and select the Remove Verkada Reader or Remove Wiegand Reader button.
Select Remove to confirm removing the reader.
If you remove the wrong reader, restart your access controller to reregister the reader. See Restart an Access Controller for more information.
Need more help? Contact Verkada Support.