Skip to main content
All CollectionsAccess ControlTroubleshooting
Access Control Hardware Checks
Access Control Hardware Checks

Learn how to perform physical checks to troubleshoot your Verkada access controller

Updated over 4 months ago

You can review the common physical checks to verify if a Verkada access controller (including the AC41, AC42, and AC62) is working properly.

This article assumes that the AC41's status LED is solid blue. If it is blinking blue, check the network settings.

You must have a multimeter and 2 short wires.

  • Always unplug the access controller before you change wiring or swap cassettes.

  • Avoid putting the multimeter directly into the cassette ports; use wires to assure a good connection.

Components to test

This article describes the various set of tests for each component, as described below.

Reader

  1. If the reader powers up and gives feedback when scanning a badge, skip to step 3. Otherwise, connect a wire to the plus (+) and a wire to the minus (-) of the cassette reader bank. (This appears on the left if you are troubleshooting a Verkada reader or Wiegand bank for all other readers.)

  2. Using the multimeter, measure DC voltage across the + and -. The expected measurement should be around 12V. If this does not appear near 12V, contact Verkada Support.

  3. Scan a card. As long as this is in a supported card format, you will get feedback from the reader indicating that the badge was scanned.

  4. If nothing is read and there is a working reader on the access controller, move the working reader, cassette and all, to this port and scan a card. If this does not work, contact Verkada Support.

  5. If step 4 works, wire the working reader to the initial cassette.

  6. Scan a badge. If it doesn’t appear on Command, contact Verkada Support.

Lock relay

These tests help to identify if the lock relay is operating, as expected.

Test the NC relay

  1. Connect 2 wires to the lock relay: 1 to Normally Closed (NC) and 1 to COM.

  2. Connect the multimeter to the wire from NC and the wire from COM.

  3. At the top right, press DOOR to illuminate the door number you are working on.

  4. Move the voltage switch to 0V (to the left of the door cassette). This changes the lock relay to dry.

    1. Test continuity with the multimeter. The expected behavior is for the NC COM relay to be continuous (constant beep on the multimeter).

    2. Press TRIGGER LOCK. The multimeter should read open loop (OL).

  5. Move the voltage switch to 12V to change the lock relay to 12V wet.

    1. Change the multimeter to measure DC voltage. The expected behavior is for the NC COM relay to display around 12V.

    2. Press TRIGGER LOCK. The multimeter should read 0V.

  6. Move the voltage switch to 24V to change the lock relay to 24V wet.

    1. The expected behavior is for the NC COM relay to display around 24V.

    2. Press TRIGGER LOCK. The multimeter should read 0V.

Test the NO relay

  1. Move the wire from the NC lock relay to the NO port.

  2. Move the voltage switch to 0V to change the lock relay to dry.

    1. Test continuity with the multimeter. You should see OL on the multimeter for the NO COM relay.

    2. Press TRIGGER LOCK. The multimeter should read continuous (constant beep).

  3. Move the voltage switch to 12V to change the lock relay to 12V wet.

    1. Change the multimeter to measure DC voltage.

    2. The expected behavior is that the NO COM relay shows 0V.

    3. Press TRIGGER LOCK. The multimeter should measure around 12V.

  4. Move the voltage switch to 24V to change the lock relay to 24V wet.

    1. The NO COM relay should measure 0V.

    2. Press TRIGGER LOCK. The multimeter should measure around 24V.

DPI

  1. At the top right of the access controller, press DOOR to select the door you are testing. With nothing plugged into the DPI ports, the EMULATE DPI LED should be off.

  2. Use a piece of wire to short the DPI inputs. The EMULATE DPI LED should now illuminate. If this LED is illuminated with nothing in the DPI ports, or the LED is off when the inputs are shorted, contact Verkada Support.

Request to Exit (REX)

  1. At the top right of the access controller, press DOOR to select the door you are testing. With nothing plugged into the REX ports, the EMULATE REX LED should be off.

  2. Use a piece of wire to short the REX inputs. The EMULATE REX LED should now illuminate. If this LED is illuminated with nothing in the REX ports, or the LED is off when the inputs are shorted, contact Verkada Support.

AUX

  1. Test the power of the AUX cassette.

    1. Connect wires to + and - on the AUX cassette.

    2. Use the multimeter to measure the DC voltage across them. This measure should be around 12V. If this is measured much higher or lower than 12V, contact Verkada Support.

  2. Test the AUX inputs. The test shows for AUX IN1, and can be repeated with AUX IN2, if needed.

    1. On Verkada Command, set up the AUX configuration on a door port.

    2. On the door port, ensure that the voltage switch is None.

    3. On the door port configured with the AUX, plug the multimeter into COM and NO to measure continuity. It should read OL.

    4. Short the AUX cassette at IN1 + GND. This should cause the door lock relay to trigger, making the multimeter beep. If the multimeter does not read continuous, contact Verkada Support.


      ​

Need more help? Contact Verkada Support.

Related Articles
Add a Door to an Access Controller
Wire a Door to an AC41 Cassette
Integrate External Power with the AC41 in EMEA
Wire a Door to a Verkada Access Controller
Configure an AUX Output on an Access Controller
Did this answer your question?