Similar to notifications for cameras, you can now enable notification events for Access Control. There are three types of notifications you can enable. To configure alerts the user must be an Access Admin. To edit permissions follow this guide

  • Security Alert
    - Door Held Open (DFO event)
    - Door Forced Open
  • System Alert
    - Device is offline
  • Suspicious Entry Alert
    - Notification sent for Access Granted Events for selected doors during the time period specified in the alert

Configuring Alerts

  1. Navigate to the Access side of Command
  2. Click the Admin menu on the left side
  3. Click Add Alert
  4. Specify the type of alert you want to configure using the drop-down menu in the top right corner
  5. Enter the name of the alert you want to configure and click Next
  6. Select the Doors you want to apply this alert for and click Next
  7. Select how you want to receive the notification either SMS or email or both. You can also select a welcome message to be sent to the user once the alert has been configured
  8. Type in the name of the user for the Alert Recipients. The user-selected must have their phone number entered under their profile to receive SMS alerts
  9. Configure the days and time that you want the notification window set for. Click Add Time Range if you need to add more time windows for the alert to be set for then click Done

Deleting Alerts

  1. Navigate to the Admin menu
  2. Hover your mouse over the alert you want to delete
  3. Click the Trash can icon in the top right corner to delete the alert
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