Similar to notifications for cameras, you can enable notifications for access control events. To configure alerts the user must be an Access Admin and a Site Access Admin. To configure those permissions, follow this guide.
Note: Security alerts, system alerts, and suspicious entry alerts will only trigger if you have a DPI installed.
Alert Types
Security Alert
Door held open (DHO)
Door forced open (DFO)
Device Offline
Door Opened
Access Denied Alert
Lockdown
Fire Alarm
Configuring Alerts
Select Access from All Products menu in the top left-hand corner
Select Alerts from the top menu
Select + on the top right to add an alert
Specify the type of alert you want to configure using the drop-down menu in the top right-hand corner
Enter the name of the alert you want to configure and select Next
Select the doors you want to apply this alert for and select Next
Select how you want to receive the notification either via SMS, email, or both. You can also select a welcome message to be sent to the user once the alert has been configured.
Type in the name of the user under the Alert Recipients. The user selected must have their phone number or email entered under their profile to receive SMS or email alerts.
Configure the days and times that you want the notification window set for, and select Done.
Deleting Alerts
Select Access from the All Products menu in the top left-hand corner
Select Alerts from the top menu
Hover over the alert you want to delete and select the trash can in the upper right-hand corner
