Similar to notifications for cameras, you can enable notifications for access control events. To configure alerts the user must be an Access Admin and a Site Access Admin. To configure those permissions, follow this guide.

Security Alerts, System Alerts, and Suspicious Entry Alerts will only trigger if you have a DPI installed.

Alert Types

  • Security Alert

    • Door held open (DHO)

    • Door forced open (DFO)

  • System Alert

    • Device is offline

  • Suspicious Entry Alert

    • Access granted events for the selected doors during the time period specified in the alert schedule.

  • Emergency Scenarios

    • Alerts will be initiated when any one of the selected emergency scenarios (lockdowns) are triggered

Configuring Alerts

  1. Select the Home page from the left-hand menu

  2. Select the Access tab

  3. Select the icon next to the site you want to enable alerts for

  4. Select Settings

  5. Select Alerts

  6. Select + Add Alert

  7. Specify the type of alert you want to configure using the drop-down menu in the top right-hand corner

  8. Enter the name of the alert you want to configure and select Next

  9. Select the doors you want to apply this alert for and select Next

  10. Select how you want to receive the notification either via SMS, email, or both. You can also select a welcome message to be sent to the user once the alert has been configured.

  11. Type in the name of the user under the Alert Recipients. The user-selected must have their phone number or email entered under their profile to receive SMS or email alerts.

  12. Configure the days and time that you want the notification window set for, and select Done.

Deleting Alerts

  1. Select the Home page from the left-hand menu

  2. Select the Access tab

  3. Select the icon next to the site you want to enable alerts for

  4. Select Settings

  5. Select Alerts

  6. Hover over the alert you want to delete and select the trash can in the upper right-hand corner

Did this answer your question?