Similar to alert notifications for cameras, you can enable alert notifications for access control events.
Before you begin
Requirement. To configure alerts, you must be an Access Admin and a Site Access Admin. Learn how to edit a user's access permissions.
Note: Alerts for Door Opened, Door Held Open (DHO), Door Forced Open (DFO), or Tailgating events only trigger if you have a Door Position Indicator (DPI) installed.
Understand access control event types for alerts
Alert Type | Description |
Access Controller Offline | Access controller is unresponsive and is not working properly. See Restart an Access Controller. |
Access Granted | User-granted access to unlock an access-controlled door. |
Access Rejected | User-denied access to unlock an access-controlled door. |
AUX Input State Changed | Signal is high for an AUX input configured in Verkada Command as an “AUX Monitor”. |
AUX Unlock | Door was unlocked using a button wired into an AUX input. |
Door Forced Open (DFO) | Access controlled or locked door is opened either without a request to exit (REX) detected or a user who has been granted access. |
Door Held Open (DHO) | Door is held open. In Installer Settings, you can monitor this and set how long the door must be held open before an alert is sent. |
Door Opened | Door is opened. |
Fire Alarm Released | Fire alarm is released. |
Fire Alarm Triggered | Fire alarm is triggered. |
Lockdown | Emergency lockdown scenario is activated. |
REX Unlock | Request to exit (REX) is triggered and unlocks a door. In Hardware Settings, you can configure how long to keep a door unlocked when a REX unlocks it. |
Schedule Changed | Door’s status changes (to access controlled or unlocked) based on the door’s current door schedule or a schedule exception, or when the door is assigned a new non-default door schedule. |
Tailgating Detected | Tailgating is detected at a door by a nearby camera. |
Tamper Detected | Only available for Assa Abloy and Allegion wireless locks at this time. Detection includes this scenarios:
|
Configure alerts
You can create all alerts from the Alerts page or the Admin page (see example workflow below). For both options, see Alerts page for details.
In Verkada Command, go to All Products > Admin > Manage Alerts.
To create your first alert, select New Alert.
Search for the site, devices, or events to manage and create. All of your alerts across all product lines are managed and created from this dialog and path. The process is broken down into 4 steps:
Events—Events you want to include in the alert (type, device, site).
Recipients—Designated people who can receive alerts and form of communication.
Schedule—When alerts are scheduled to be sent.
Settings—Name and description of the alert.
Select Access Control > Next.
Events:
For every alert, you must select at least 1 type of event and at least 1 site, device, or lockdown.
Specify specific access members for things, such as Access Granted events.
Click Next.
Recipients:
Search and add other users to receive the alert or you can add whole Command groups.
For everyone selected, specify what types of alerts they get: Alerts page, Email, SMS, Push notification( from Command App).
Click Next.
Schedule:
You must specify what days and time spans you would like alerts to create for the criteria you chose in the Events section. By default, it is set to 24/7.
Click Next.
Settings:
Name the alert and give it a description.
Click Done.
Edit alerts
In Command, go to All Products > Admin and select Manage Alerts. Alternatively, at the bottom left, click the Alerts (bell) icon.
Under My Alerts:
Hover over the alert you want to edit.
To the right of the alert, click the hamburger icon (3 vertical dots).
Select Edit Alert.
On Edit Alert > Events, select at least 1 device and 1 event.
On Edit Alert > Recipients:
Modify who can receive the alerts and how. You can select individual Command users and groups.
For each user or group, modify how they will see the alerts on the Alerts page and what kind of notifications will be sent: Alerts page, Email, SMS, Push (to Command app).
Click Next.
On Edit Alert > Schedule:
Edit the days and times to schedule your alerts.
Click Next.
Note: By default, events are generated 24/7, and motion alert schedules are only configurable from the Alerts page.
Mute alerts
In Command, go to All Products > Admin and select Manage Alerts. Alternatively, at the bottom left, click the Alerts (bell) icon.
Under My Alerts:
Hover over the alert you want to mute.
To the right of the alert, click the hamburger icon (3 vertical dots).
Select Mute Alert and choose the duration for the alert to mute: 1 day, 1 week, Always, or Custom (if you choose this option, set the duration, and click Mute).
Delete alerts
Note: You can only delete alerts that you created; otherwise, contact the user who created the alert to delete.
In Command, go to All Products > Admin and select Manage Alerts. Alternatively, at the bottom left, click the Alerts (bell) icon.
Under My Alerts:
Hover over the alert you want to delete.
To the right of the alert, click the hamburger icon (3 vertical dots).
Select Delete.
When prompted to confirm the deletion, click Yes.
Related resources
Visit the Verkada Training Center for bite-sized video tutorials on how to accomplish role-based tasks in Command
Need more help? Contact Verkada Support