Verkada can integrate with the Schlage AD400 wireless lock. In this integration, a Schlage PIM400-485 hub is wired to a Verkada access controller (AC12/AC42/AC41) to allow the hub to communicate wirelessly to Schlage AD400 locks.
Before you begin
You will need the following:
Note: The AC62 does not support Wireless locks.
Schlage Utility Software (SUS) mobile app installed, only compatible with Android devices
SUS cable
PIM 400-485 (PIM)
AD400 lock
Required items vary, depending on the installation. For assistance, please contact your Allegion ESE.
What you need to know
While in Schlage mode, the ACU cannot control traditional wired doors/Verkada readers.
The ACU can control up to 16 wireless locks. If you do not see the ability to add more than 4 doors, please contact Verkada Support.
Install the AD400 Lock
Install the AD400 onto the door following the instructions included with the lock. Links to AD series lock installation instructions can be found here:
The cables are fragile and should be handled carefully. You may see degraded lock performance if any cables are pinched. If the lid is not screwed on properly, this could result in the tamper switch being triggered and cause the lock to output errors.
Wire the PIM to an ACU
You must first power the PIM by wiring it to an ACU. For more PIM-specific information, see Schlage's AD-Series PIM400-485 User Guide.
See Wiring Best Practices for Third-Party Wireless Locks KB for more information.
AC41
The PIM connects to the AC41 over a single pair RS-485. This means you need to use 2 wires for data and 2 wires for power.
For AC41 integrations, wire the PIM to the RS-485 inputs on the AUX cassette.
+ > 12 VDC +
- > 12 VDC -
A > TDA -
B > RDB +
AC12/AC42
The PIM connects to the AC12/AC42 over a single pair RS-485 on door port 1. This means you need to use 2 wires for data and 2 wires for power.
For AC12 integrations, wire the PIM to the RS-485 inputs on Reader 1.
For AC42 integrations, wire the PIM to the RS-485 inputs on Door 1.
+ > 12 VDC +
- > 12 VDC -
A > TDA -
B > RDB +
Wire multiple PIM Hubs to an ACU
ACUs do not support daisy chaining power for multiple PIM hubs; however, it does require data to be daisy chained in a linear bus topology.
Can wire up to 4 PIM Hubs per ACU.
Each hub must be powered individually.
AC41/AC42: Can draw power from other door ports or an external power supply for each additional PIM.
AC12: External power supplies are required for each additional PIM.
Data Wires (A&B) must all be daisy chained to AUX/Door 1 RS-485 inputs in a linear bus topology.
A star topology is not recommended and will likely lead to degraded performance.
Combine AD400s and AD300s on the same ACU
Verkada's ACU supports the combination of wireless locks via the PIM400-485 Hub and wired AD300 locks.
Configure the AD400 and PIM
Now that the AD400 and PIM have been installed, you are ready to program them and link them together using the SUS app.
Couple mobile device lock
Follow the instructions to Couple mobile device to Lock in the AD-Series Locks and Controllers section in the SUS Android User Guide. On the insecure side of the door, the lock has a USB A port on the bottom with a rubber cover that you can connect the SUS cable to.
Couple mobile device to PIM400
Follow the instructions to Couple mobile device to PIM400 or PIB300 in the AD-Series Locks and Controllers section in the SUS Android User Guide.
If the PIM or AD400 is already coupled to another phone, these steps will not work, and you will need to conduct a factory reset of the PIM/AD400.
Program the PIM with the SUS application
Tap Device Configuration to begin defining the PIM address.
Required. Define these fields:
RS485 Address—Address of the PIM in relation to the ACU.
Low Door—First door address that belongs to the PIM.
High Door—Address of the last door that the PIM controls.
The Low Door and High Door addresses need to be 4 units apart. Example: Set the RS485 Address at 0. The Low Door address as 0 and the High Door as 3. This is important for when there are multiple hubs/locks in setup. Lock addressing can never overlap, so on the next hub, locks must start at 4 for low and 7 for high.
Example: Setting the PIMs address to 254 and its door address span from 251–254
Link the PIM400 and AD400
Follow the instructions to Put PIM400 into Link Mode in the AD-Series Locks and Controllers section in the SUS Android User Guide. Alternatively, refer to the Schlage AD-400 with PIM-400-485 - Linking Process YouTube video from Allegion on how to link the AD400 and PIM400.
To put the AD400 lock into link mode, depress and hold the inside lever or exit device push bar and either present a credential to the reader (card or key fob) or press the # key on the keypad (if using lock with keypad).
Repeat the linking process for every AD400 you would like to connect to this PIM and for each PIM connected to the ACU.
Add ACU and locks to Verkada Command
In Verkada Command, go to All Products > Devices
.Click Add Device.
Type your ACU serial number and click Add 1 Device.
From the unassigned devices list, click the new access controller and click Set Up.
On Setup:
Ensure that the ACU is in Schlage device mode.
Ensure that a site, building, and floor are assigned.
Add an AD400 door
In Command, go to All Products > Access
.At the top, click Controllers.
Select the ACU wired to the PIM.
In the top right, click Add.
Enter a unique Door Name.
Set Lock Type to Wireless - AD-400.
Enter the corresponding Lock Address and Hub Address.
You should be able to see the paired PIM and door addresses in the SUS app. Once this information is entered, it is associated with the door.
AD400s have a door position indicator (DPI) and request to exit (REX) built into the device. In the door installer Settings page, you can see that both DPI and REX are on by default. If your DPI requires additional door hardware that is not installed, disable the DPI.
You should see your newly added AD400 door listed in Command under the Access Controller page. This can take some time to sync. After 5-10 minutes, test a keycard or keycode entry to generate connectivity if a Command page refresh does not show the lock as connected.
Troubleshooting guidelines
Verify that your access controller unit (ACU) is in Schlage Mode. If you forgot to set it to Schlage Mode, you must decommission and re-add it.
Test door in demo mode using the SUS application to ensure connectivity between PIM and Door.
Ensure that each PIM and AD400 address is successfully configured and matches the Command configurations.
Need more help? Contact Verkada Support.