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Decommission or Factory Reset an Access Controller
Decommission or Factory Reset an Access Controller

Factory reset an access controller by deleting it from Command

Updated over a week ago

To decommission or reset your access controller to factory settings, you'll need to decommission it from Command. This will also delete all user-related data from the controller and allow it to be transferred to a new organization.



  1. Select the Devices page from the All Products menu

  2. Select the controller you want to decommission from the list of devices

  3. Select the arrow in the right-hand column to move to the device's page

  4. Select the Settings tab

  5. Select Decommission

  6. Select Confirm - this cannot be undone

The controller will now reset. Wait 5 minutes before adding the controller to an organization.

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