Decommission or Factory Reset an Access Controller

To decommission or reset your Access Controller to factory settings, you'll need to decommission it from Command. This will also allow the controller to be transferred to a new organization.

Requirements

• User must be an Organization Admin

• User must be an Access Admin

• Site Access Admin for the controller's site

Process

Select Devices in the menu

Click the controller you want to decommission

Select it on the right-hand column

Click the Settings tab

Select Decommission

Select Confirm - this cannot be undone

The controller will now reset. Wait 5 minutes before adding the controller to an organization.