To decommission or reset your Access Controller to factory settings, you'll need to decommission it from Command. This will also allow the controller to be transferred to a new organization.



Select Devices in the menu

Click the controller you want to decommission

Select it on the right-hand column

Click the Settings tab

Select Decommission

Select Confirm - this cannot be undone

The controller will now reset. Wait 5 minutes before adding the controller to an organization.

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