To decommission or reset your access controller to factory settings, you'll need to decommission it from Command. This will also delete all user-related data from the controller and allow it to be transferred to a new organization.



  1. Select the Devices page in the left-hand menu

  2. Select the controller you want to decommission from the list of devices

  3. Select the arrow in the right-hand column to move to the device's page

  4. Select the Settings tab

  5. Select Decommission

  6. Select Confirm - this cannot be undone

The controller will now reset. Wait 5 minutes before adding the controller to an organization.

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