To decommission or reset your access controller to factory settings, you first need to decommission it from Verkada Command. This also deletes all user-related data from the controller and allows it to be transferred to a new organization.
To decommission or reset your access controller to factory settings, you must be an Org Admin, an Access Admin, or a Site Access Admin for the controller's site. Learn more about the Roles and Permissions for Command and specifically for Access Control.
In Verkada Command, go to All Products > Devices
. From the device list, select the controller you want to decommission.
At the right, click the the right arrow to open the device's page.
At the top right, click Settings
. Click Decommission
. When prompted, enter the generated verification code to complete the request.
Click Confirm.
Decommissioning also removes associated doors. This cannot be undone.
Wait 5 minutes before adding the controller to another organization.
Need more help? Contact Verkada Support.