The CP52-E PTZ camera uses WebRTC (Web Real-Time Communications) to achieve ultra-low latency for both streaming and camera controls, from anywhere in the world. The expected latency should be around 0.5 seconds when the camera has properly established a WebRTC connection. However, there are some instances where the WebRTC connection might fail due to networking issues or firewall configurations. Below is a guide explaining how to achieve the best performance and lowest latency for the CP52-E PTZ camera through the use of WebRTC.

If you are experiencing a latency of around ~2 seconds, WebRTC has most likely failed. You will be able to easily determine this by looking at the video feed’s layover UI in Command. If you notice an orange exclamation mark (see image below) at the top of the CP52-E’s video feed, this indicates that the camera was unable to establish a WebRTC connection.

Network Configuration

Verkada devices need to communicate with specific domains to provide you with a full-featured experience. For the CP52-E PTZ, the following domains will need to be accessible by the camera in order to establish a WebRTC connection:

If your network is configured properly as per the instructions above, and you still cannot establish a low-latency WebRTC connection, please reach out to Verkada Support and try to use this guide to provide a packet capture to the team so we can best solve your issue.