A SIP fallback extension is a local SIP contact the intercom dials if it loses its network connection. The fallback extension does not need to be in the call list. When the intercom goes offline, it bypasses the call list and directly dials the fallback extension.
A fallback extension is required if your device is configured as an emergency intercom with a local SIP account enabled. A fallback extension is optional for non-emergency intercoms.
Configuration
Emergency intercoms
After you have configured your Intercom as an Emergency intercom using this article,
In Verkada Command, go to All Products > Intercom
.Select your intercom and click Settings.
Under Call > SIP Account, select:
Click Add Account if this is your initial SIP integration.
Click Edit if you have previously created a SIP account.
Under Required, enter the following information:
Sip Account Name
Domain / Server
User ID / Extension
Offline SIP Fallback Extension
Password / Secret
Click Save.
Non-emergency intercoms
Your intercom needs to be registered to your local SIP server to create a fallback extension. See Integrate Verkada Intercoms with SIP for more information.
In Verkada Command, go to All Products > Intercom
.Select your intercom and click Settings.
Under Call > SIP Account, select:
Click Add Account if this is your initial SIP integration.
Click Edit if you have previously created a SIP account.
Under Optional > Offline SIP Fallback Extension, enter your fallback extension.
Click Save.
Need more help? Contact Verkada Support.