This article is a guide for New Alarms. Refer to this article if you have classic Alarms. See New Alarms vs Classic Alarms if you are unsure which version of Alarms you have.
When a Verkada alarm is triggered, our monitoring team will notify the contacts listed for your alarm site. +1 (877) 845- 7851 is the number that will text and call you when an alarm is triggered.
Users on the notifications list should save this number to their contact list as "Verkada Monitoring". For organizations using both classic Alarms and new Alarms, save this number as 'New Alarms - Verkada Monitoring."
We highly recommend enabling Emergency Bypass for this contact. This allows the number to ring even when your phone is in a Focus mode, such as Do Not Disturb (DND).
Prefer to see it in action? Check out the video tutorial.
Need more help? Contact Verkada Support.