Fix a Non-Loading Embed

Learn how to troubleshoot a non-working embed

When a user loads a webpage that contains a Verkada-embedded live stream, the page loads the URL of the embed in an iframe.

The inline frame (iframe) appears as a black screen if the referring website doesn’t match the domain name specified when the embed was created.

Resolve embeds that don’t load

1

Find the referring website so you can specify a matching domain name when creating the embed.

2

Re-create the embed using the correct domain name.

3

Place the new embed on your website.

Find the referring website

1

On the webpage where you placed the embed, right-click your browser and select Inspect. This will be a black screen because the embed will not load.

2

At the top, click Network.

3

In the search/filter bar, type embed (filter for embed-related requests).

4

Click the request with the alphanumeric ID, which should have a similar format to the example shown below.

5

Under the Request Headers section, find the Referrer URL. This is the URL/domain you need to put into Verkada Command. (You only need up until the top-level domain, such as .com. In the example, the referring domain is verkadasupport.com.)

If you don’t immediately see the embed.html, click Refresh to reload the page.

Re-create the embed using the correct domain name

1

In Verkada Command, go to All Products > Cameras.

2

Select the camera and click Share.

3

Select More options > click Embed Code and enter in your referrer domain.

4

Click Embed Link.

Place new embed on your website

1

Copy the new embed link you just created in the previous procedure.

2

Go to your site’s Admin portal.

3

Paste the HTML embed iframe where you want the embed to live on your site.

4

Save and open the site and ensure it works.

​

---

Need more help? Contact Verkada Support.