# Troubleshoot Offline Camera

Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact [Verkada Support](https://www.verkada.com/contact/).

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<summary>What is the LED status of the camera?</summary>

Each camera is equipped with an outside status LED light, which indicates operating status.

* **Solid orange**: Camera is powered on and booting up
* **Flashing orange**: Camera is updating firmware
* **Flashing blue**: Camera is recording but cannot reach Verkada Command
* **Solid blue**: Camera is recording and connected to Verkada Command

There are also LEDs on the Ethernet port of all Verkada cameras (except for the Verkada [CM61](https://docs.verkada.com/docs/video-security-cm61-datasheet.pdf)). If the LED lights on the Ethernet port are not lit, the camera is not receiving power via PoE. See [Camera LED Status Indicators](https://help.verkada.com/verkada-cameras/installation/camera-led-status-indicators).

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<summary>Camera has been solid orange for over 10 minutes</summary>

This usually indicates the camera isn’t getting enough Power over Ethernet (PoE) power. All Verkada cameras operate off the IEEE standard 802.3af/at PoE and CH52-E series operate off the 802.3at/bt PoE. See [Camera Power Requirements](https://help.verkada.com/verkada-cameras/installation/camera-power-requirements).

* If you have verified the PoE source is providing one of these standards, disconnect the Ethernet cable from the camera for 5 seconds then reconnect it.
* If the camera LED light continues to stay solid orange, please contact our [Verkada Support](https://www.verkada.com/support/).

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<summary>Camera is blinking blue for over 5 minutes</summary>

The camera is getting the correct power and is recording, but can’t reach Verkada servers.

* Check to see if the camera is receiving a local IP address from your Dynamic Host Configuration Protocol (DHCP) server. Media Access Control (MAC) addresses are listed on the bottom of each camera and on the **Devices** page.
* Review the [required network settings](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/required-network-settings) to verify the camera’s traffic isn’t being blocked. It’s best to send this guide to the person that manages the network infrastructure.
* If that traffic isn’t being blocked, disconnect the Ethernet cable from the camera for 5 seconds, and then reconnect it.
* If the camera LED light continues to blink blue, please contact [Verkada Support](https://www.verkada.com/support/).

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<summary>Camera is solid blue for over 5 minutes, says "waiting to be connected on Verkada Command"</summary>

* Verify that the serial number on the bottom of the camera matches the serial number on the camera box and the [camera settings in Verkada Command](https://help.verkada.com/verkada-cameras/configuration/view-and-edit-camera-settings).
* If the serial number matches, disconnect the Ethernet cable from the camera for 5 seconds, and then reconnect it.
* If the camera continues to be solid blue and won’t come online, please contact [Verkada Support](https://www.verkada.com/support/).

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