# Resolve Issues with Missing Cameras

When you log in to [Verkada Command](/command/getting-started/get-started-with-verkada-command.md), you can only access cameras and video in [organizations](/command/users-and-permissions/manage-users-in-your-organization.md) or [sites](/verkada-cameras/configuration/manage-sites-and-subsites.md) where your user account has permissions.

{% hint style="warning" %}
Even if you are an Org Admin, you still need to grant yourself permission to view all sites. Learn more about roles and permissions for [cameras](/verkada-cameras/getting-started/roles-and-permissions-for-cameras.md) and [Command](/command/users-and-permissions/roles-and-permissions-for-command.md).
{% endhint %}

If you log in to Command and cameras are missing or have disappeared, always check user permissions. The most common reason cameras are not visible is that your user account needs permissions to the site(s) where the cameras are configured.

***

## Common reasons that can cause cameras to disappear

* An admin has moved the cameras into an organization or site that your user account does not have permission to access.
* An admin has removed your user account from the organization or site where the cameras are located.

In either case, contact your Org Admin and ask them to check your user permissions for the desired organization or site.

***

## Check permissions

If you are an Org Admin, you can check and correct your own permissions:

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**Under Org Settings, select Users.**
{% endstep %}

{% step %}
**Select your email. Your user email should then be redirected to a list of the sites in your organization, with your relevant permissions appearing.**
{% endstep %}

{% step %}
**Click Manage Roles.**
{% endstep %}

{% step %}
**Next to each relevant site, set the correct permissions.**
{% endstep %}
{% endstepper %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.verkada.com/verkada-cameras/maintenance-and-troubleshooting/troubleshooting/resolve-issues-with-missing-cameras.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.