Camera Smart Lists

Smart Lists provide visibility into new or frequently seen people across your organization. They update automatically to provide timely insights without requiring manual effort.

• New People – Individuals appearing only a few times.

• Frequently Seen People – Individuals who appear repeatedly.

Smart Lists refresh as new detections occur to keep activity data current.

Why use Smart Lists

• Identify new people as soon as they appear.

• Track frequently seen people to understand recurring activity.

• Streamline reviews with automatic updates.

• Filter out irrelevant results by excluding existing lists or marking individuals as known.

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Requirements

• Face Detection must be enabled on the camera(s).

• Stricter filtering criteria apply compared to general face detection:

  • Faces must occupy a larger portion of the frame.

  • Side profiles are excluded; a straight-on view is required.

  • Clear, well-lit captures improve accuracy.

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Smart Lists

You need at least Site Viewer permissions for the site the camera is in to create and manage Smart Lists.

Create a Smart List

1

In Verkada Command, go to All Products > Cameras.

2

In the left navigation, select People.

3

Next to Smart List, click .

a. Enter a unique name. b. Select the camera(s) to use for detection. c. Toggle off Access: Public if you want the list only to be accessible to you.

• Public – Visible to others with access to at least one camera in the list. Results are limited to the cameras they can access. Others cannot modify the list but can mark people as known.

• Private – Only visible to you.

f. Under Exclude people list from detections, enter people lists you do not want to appear in the detections. This ensures Smart Lists remain focused only on relevant new or recurring appearances. g. Click Save.

Manage a Smart List

1

In Verkada Command, go to All Products > Cameras.

2

In the left navigation, select People.

3

Under Smart List, select your list.

4

Under a person thumbnail select . You can:

a. Download Image b. Search by Face c. Mark as Known

When a person is marked as known, they will no longer show up as a new or frequent person.

Remove a marked known person

1

In Verkada Command, go to All Products > Cameras.

2

In the left navigation, select People.

3

Under Smart List, next to your list, select .

a. Select View known people list. b. In the top right of a person profile, select .

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Configure Smart List Alerts

After users configure a smart list, they can enable notifications for detections of new or unknown people.

Create Alert > Cameras

1

On the Command homepage, left navigation, click Alerts.

2

At the top left, click New Alert.

3

On Select Event, choose Camera > Smart List.

4

Select the pre-configured smart list for this alert.

5

Select the person type you want to receive notifications for.

• New Person - Unknown individual appearing a few times.

• Frequently Seen - Unknown individual appearing repeatedly.

Create Alert > Recipients

1

On Recipients, add users individually or assign the alert to a group.

2

Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, or email notifications.

3

(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.

4

Click Done and continue with the alert notification schedule.

Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

Create Alert > Notification Schedule

1

On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.

2

Click Done and continue to device actions or finish the alert.

Create Alert > Device Action

1

On Device Action, select the horn speaker(s) you want to play your message.

2

Select your notification preference (Text to Speech or Audio File).

a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

3

Click Done and continue with finish the alert.

Finish the alert

1

In the bottom right of the configuration window, click Next.

2

Enter a descriptive name for the alert.

3

Click Done to complete the setup.

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Best practices

• Place cameras in well-lit, high-traffic entry points where faces are clearly visible.

• Periodically review Smart List results, marking known individuals or excluding lists to keep insights focused and valuable.

• For best results, configure Smart Lists with a smaller set of relevant cameras rather than all cameras. Using a smaller camera batch helps to improve accuracy and makes it easier to manage people.