Tamper Alerts
Enable tamper event alerts for your cameras
Each Verkada camera has an accelerometer to detect tampering or vandalism. You can configure a camera to emit tamper events when it detects vibration or movement of the device.
By automatically recognizing when someone is tampering with a camera, the device can initiate a backup process to the cloud that, ideally, preserves real-time footage of the incident and helps ensure the perpetrator is caught in the act. Some temper detection tools can also send an instant alert to the user through email or text message, to notify them of the problem in real time.
You need Site Admin permissions for the site a camera is in to configure tamper alerts.
Configure tamper sensitivity
Tamper events are enabled by default. You can disable this feature for cameras in high-vibration areas, such as cameras near construction sites or heavy doors, to reduce unwanted alerts.
There can only be one (1) tamper event configuration per camera, which applies to all organization users.
In Verkada Command, go to All Products > Cameras.
Select the camera you want to configure.
At the bottom right of the camera footage, click Settings.
On the left navigation, select Events.
Toggle on Tamper Events.
Select tamper sensitivity: Low Sensitivity (Fewer Events), Moderate Sensitivity, High Sensitivity (More Events).
At the top right, click Done.
Configure tamper alerts
Create Alert > Events
On the Command homepage, left navigation, click Alerts .
At the top, click New Alert.
On Select Event, choose Camera > Tamper.
On Cameras:
Choose to receive alerts from All Cameras, Sites, or Individual Cameras.
Click Done and continue with the alert notification schedule.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
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